OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide Running the Client Uninstallation Program 3-60 If you granted users the privilege to uninstall the client program, instruct them to run the client uninstallation program from their computers. This procedure requires users to specify the uninstallation password. Ensure that you share the password only to users that will run the uninstallation program and change the password immediately if it has been divulged to other users. You can also disable the password on computers where the client will be uninstalled. For details, see Client Privileges and Other Settings on page 9-5. To run the client uninstallation program: 1. On the Windows Start menu, click Programs > Trend Micro OfficeScan Client > Uninstall OfficeScan Client. You can also perform the following steps: a. Click Control Panel > Add or Remove Programs. b. Locate Trend Micro OfficeScan Client and click Change. c. Follow the on-screen instructions. 2. If prompted, type the uninstallation password. OfficeScan notifies the user of the uninstallation progress and completion. The user does not need to restart the client computer to complete the uninstallation.
Manually Uninstalling the Client Installing the OfficeScan Client Perform manual uninstallation only if you encounter problems uninstalling the client from the Web console or after running the uninstallation program. To perform manual uninstallation: 1. Log on to the client computer using an account with Administrator privileges. 2. Right-click the OfficeScan client icon on the system tray and select Unload OfficeScan. If prompted for a password, specify the unload password then click OK. Note: Disable the password on computers where the client will be unloaded. For details, see Client Privileges and Other Settings on page 9-5. 3. If the unload password was not specified, stop the following services from Microsoft Management Console: • OfficeScan NT Listener • OfficeScan NT Firewall • OfficeScanNT RealTime Scan • OfficeScan NT Proxy Service • Trend Micro Unauthorized Change Prevention Service (if the computer runs an x86 type platform) 4. Click Start > Programs, right-click Trend Micro OfficeScan Client, and click Delete. 5. Open Registry Editor (regedit.exe). WARNING! The next steps require you to delete registry keys. Making incorrect changes to the registry can cause serious system problems. Always make a backup copy before making any registry changes. For more information, refer to the Registry Editor Help. 3-61
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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