OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

TABLE 2-3. Computer protection status (Continued)
STATUS DESCRIPTION
Recommended tasks:
Getting Started with OfficeScan
Unreachable The OfficeScan server cannot connect to the computer
and therefore cannot determine whether there is no client
installed on the computer or, if a client is installed, whether
the client is managed by another OfficeScan server or is
unmanaged.
Note: The OfficeScan server database contains a list of
clients that the server manages. If the client
computer is unreachable but the OfficeScan server
detects that it is managing the client installed on
the computer, the computer’s status is "Managed
by this OfficeScan server".
1. On the Security Status section, click a number link to display all affected
computers in the client tree.
2. Use the search and advanced search functions to search and display only the
computers that meet the search criteria.
If you use the advanced search function, specify the complete name for the
following items:
• Computer name
• OfficeScan server name
• OfficeScan domain name
• Active Directory tree
Use the wildcard character (*) if unsure of the complete name.
OfficeScan will not return a result if the name is incomplete and the wildcard
character is not specified.
3. To save the list of computers to a file, click Export.
4. For clients managed by another OfficeScan server, use the Client Mover tool to
have these clients managed by the current OfficeScan server. For more information
about this tool, see Client Mover on page 9-43.
2-25