OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide
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4. If the connection status on the client is online but offline on the server, the client's
IP address may have been changed but its status does not reflect on the server (for
example, when the client is reloaded). Try to redeploy the client.
A Client Cannot Connect to a Smart Scan Server
1. Check if the following Computer Location settings have been configured properly:
• Reference servers and port numbers
• Gateway IP addresses
2. Check if the Smart Scan Server address on the standard or custom list of scan
servers is correct.
3. Test if connection using the server address can be established. Also ensure that you
click Notify All Clients after configuring the list. See Smart Scan Source on page
5-15 for details.
4. Check if the following configuration files on the Smart Scan Server and OfficeScan
client are synchronized:
• sscfg.ini
• ssnotify.ini
5. Verify from the registry whether or not a client is connected to the corporate
network.
Key:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\Curr
entVersion\iCRC Scan\Scan Server
• If LocationProfile=1, the client is connected to the network and should
connect to a local Smart Scan Server.
• If LocationProfile=2, the client is not connected to the network and should
connect to the Global Smart Scan Server. From Internet Explorer, check if the
client computer can browse Internet Web pages.
6. Check internal proxy and external proxy settings used to connect to Smart Scan
Servers (local and global).