OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 5-54 Explanation 2 The infected file is in the Temporary Internet Files folder of the client computer. Since the computer downloads files while you are browsing the Web, the Web browser may have locked the infected file. When the Web browser releases the file, OfficeScan will clean the file. Solution: None Explanation 3 The file may be uncleanable. For details and solutions, see Uncleanable File on page A-13. Spyware/Grayware Logs OfficeScan generates logs when it detects spyware and grayware. To view spyware/grayware logs: PATH: LOGS > NETWORKED COMPUTER LOGS > SECURITY RISKS > VIEW LOGS > SPY- WARE/GRAYWARE LOGS NETWORKED COMPUTERS > CLIENT MANAGEMENT > LOGS > SPYWARE/GRAYWARE LOGS 1. Specify log criteria and click Display Logs. 2. View logs. Logs contain the following information: • Date and time of spyware/grayware detection • Affected computer • Spyware/Grayware name • Scan type that detected the spyware/grayware • Details about the spyware/grayware scan results (if scan action was performed successfully or not) • Log details (Click View to see the details.) 3. Add spyware/grayware you consider harmless to the spyware/grayware approved list. 4. To save the log to a comma-separated value (CSV) file, click Export to CSV. Open the file or save it to a specific location. A CSV file usually opens with a spreadsheet application such as Microsoft Excel.
Spyware/Grayware Scan Results Protecting Computers from Security Risks A. If Scan Action is Successful The first level result is Successful, no action required. The second level results are as follows: Cleaned OfficeScan terminated processes or deleted registries, files, cookies and shortcuts. Passed OfficeScan did not perform any action but logged the spyware/grayware detection for assessment. Access denied OfficeScan denied access (copy, open) to the detected spyware/grayware components. B. If Scan Action is Unsuccessful The first level result is "Further action required". The second level results will have at least one of the following messages: Spyware/Grayware unsafe to clean This message displays if the Spyware Scan Engine attempts to clean any single folder and the following criteria are met: • Items to clean exceed 250MB. • The operating system uses the files in the folder. The folder may also be necessary for normal system operation. • The folder is a root directory (such as C: or F:) Solution: Contact your support provider for assistance. Spyware/Grayware scan stopped manually. Please perform a complete scan. A user stopped scanning before it was completed. Solution: Run a Manual Scan and wait for the scan to finish. 5-55
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TM OfficeScan 10 For Enterprise and
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The user documentation for Trend Mi
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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