OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide A-16 3. If the infected file is in the Windows Temp folder: a. Open the command prompt and go to the Windows Temp folder (located at C:\Windows\Temp for Windows XP/Server 2003 computers and at C:\WinNT\Temp for Windows NT/2000 computers by default). b. Type the following to delete the files: cd temp attrib -h del *.* /S The last command deletes all files in the Windows Temp folder. 4. If the infected file is in the Internet Explorer temporary folder: a. Open a command prompt and go to the Internet Explorer Temp folder (located in C:\Documents and Settings\\Local Settings\Temporary Internet Files for Windows 2000/XP/Server 2003 computers by default). b. Type the following to delete the files: cd tempor~1 attrib -h del *.* /S The last command deletes all files in the Internet Explorer temporary folder. c. Check if the files were removed.
Glossary For computers running other operating systems (or those without NTFS): 1. Restart the computer in MS-DOS mode. 2. If the infected file is in the Windows Temp folder: a. At the command prompt, go to the Windows Temp folder. The default Windows Temp folder in Windows XP/Server 2003 is C:\Windows\Temp. The default Windows Temp folder in Windows 2000 is C:\WinNT\Temp. b. Open the command prompt, and type the following to delete the files: cd temp attrib –h del *.* /S The last command deletes all files in the Windows Temp folder. c. Restart the computer in normal mode. 3. If the infected file is in the Internet Explorer temporary folder: a. At the command prompt, go to the Internet Explorer temporary folder. The default Internet Explorer temporary folder in Windows 2000/XP/Server 2003 is C:\Documents and Settings\\Local Settings\Temporary Internet Files. b. Type the following commands: cd tempor~1 attrib –h del *.* /S The last command deletes all files in the Internet Explorer temporary folder. c. Restart the computer in normal mode. A-17
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TM OfficeScan 10 For Enterprise and
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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