OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 5-56 Spyware/Grayware cleaned, restart required. Please restart the computer. OfficeScan cleaned spyware/grayware components but a computer restart is required to complete the task. Solution: Restart the computer immediately. Spyware/Grayware cannot be cleaned. Spyware/Grayware was detected on a CD-ROM or network drive. OfficeScan cannot clean spyware/grayware detected on these locations. Solution: Manually remove the infected file. Spyware/Grayware scan result unidentified. Please contact Trend Micro technical support. A new version of the Spyware Scan Engine provides a new scan result that OfficeScan has not been configured to handle. Solution: Contact your support provider for help in determining the new scan result. Spyware/Grayware Restore Logs After cleaning spyware/grayware, OfficeScan clients back up spyware/grayware data. Notify an online client to restore backed up data if you consider the data harmless. Information about which spyware/grayware backup data was restored, the affected computer, and the restore result are available in the logs. To view spyware/grayware restore logs: PATH: LOGS > NETWORKED COMPUTER LOGS > SPYWARE/GRAYWARE RESTORE 1. Check the Result column to see if OfficeScan successfully restored the spyware/grayware data. 2. To save the log to a comma-separated value (CSV) file, click Export to CSV. Open the file or save it to a specific location. A CSV file usually opens with a spreadsheet application such as Microsoft Excel.
Outbreak Protection Protecting Computers from Security Risks An outbreak occurs when incidents of virus/malware or spyware/grayware detections over a particular period of time exceed a certain threshold. There are several ways to respond to and contain outbreaks in the network, including: • Enabling OfficeScan to monitor the network for suspicious activity • Blocking critical client computer ports and folders • Sending outbreak alert messages to clients • Cleaning up infected computers Outbreak Criteria and Notifications Define an outbreak by the number of security risk detections and the detection period. After defining the outbreak criteria, configure OfficeScan to notify you and other OfficeScan administrators of an outbreak so you can respond immediately. You can receive notifications through: • Email • Pager • SNMP Trap • Windows NT event log Configure administrator notification settings to allow OfficeScan to successfully send notifications through email, pager, and SNMP Trap. For details, see Administrator Notification Settings on page 5-44. 5-57
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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