OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

Client Update Logs
Keeping Protection Up-to-Date
Check the client update logs to determine if there are problems updating the Virus
Pattern on clients.
Note: In this product version, only logs for Virus Pattern updates can be queried from the
Web console.
To keep the size of logs from occupying too much space on the hard disk, manually
delete logs or configure a log deletion schedule. For more information about managing
logs, see Managing Logs on page 8-16.
To view client update logs:
PATH: LOGS > NETWORKED COMPUTER LOGS > COMPONENT UPDATE
1. To view the number of client updates, click View under the Progress column. In
the Component Update Progress screen that displays, view the number of clients
updated for every 15-minute interval and the total number of clients updated.
2. To view clients that have updated the Virus Pattern, click View under the Details
column.
3. To save logs to a comma-separated value (CSV) file, click Export to CSV. Open the
file or save it to a specific location. A CSV file usually opens with a spreadsheet
application such as Microsoft Excel.
Client Update Notification
OfficeScan notifies client users when the following update-related events occur:
• The Virus Pattern remains outdated after a certain number of days.
• A hot fix installation requires a computer restart to load a new kernel mode driver
version.
For more information, see Alert Settings on page 9-26.
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