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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide Sending Suspicious Files to Trend Micro 12-18 If you think you have an infected file but the scan engine does not detect it or cannot clean it, Trend Micro encourages you to send the suspect file to us. For more information, refer to the following site: http://subwiz.trendmicro.com/subwiz You can also send Trend Micro the URL of any Web site you suspect of being a phish site, or other so-called "disease vector" (the intentional source of Internet threats such as spyware and viruses). • Send an email to the following address and specify "Phish or Disease Vector" as the subject. virusresponse@trendmicro.com • You can also use the Web-based submission form at: http://subwiz.trendmicro.com/subwiz Documentation Feedback Trend Micro always seeks to improve its documentation. If you have questions, comments, or suggestions about this or any Trend Micro document, please go to the following site: http://www.trendmicro.com/download/documentation/rating.asp
Glossary ActiveUpdate Appendix A ActiveUpdate is a function common to many Trend Micro products. Connected to the Trend Micro update Web site, ActiveUpdate provides up-to-date downloads of pattern files, scan engines, programs, and other Trend Micro component files through the Internet. Compressed File A single file containing one or more separate files plus information for extraction by a suitable program, such as WinZip. Cookie A mechanism for storing information about an Internet user, such as name, preferences, and interests, which is stored in the Web browser for later use. The next time you access a Web site for which your browser has a cookie, the browser sends the cookie to the Web server, which the Web server can then use to present you with customized Web pages. For example, you might enter a Web site that welcomes you by name. A-1
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TM OfficeScan 10 For Enterprise and
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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