OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 3-62 6. Delete the following registry keys: If there are no other Trend Micro products installed on the computer: • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro For 64-bit computers: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Trend Micro If there are other Trend Micro products installed on the computer, delete the following keys only: • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\NSC • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfcWatchDog For 64-bit computers: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Trend Micro\OfcWatchDog • HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp For 64-bit computers: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432node\Trend Micro\PC-cillinNTCorp 7. Delete the following registry keys/values: • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersio n\Uninstall\OfficeScanNT • OfficeScanNT Monitor (REG_SZ) under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVe rsion\Run 8. Delete all instances of the following registry keys in the following locations: Locations: • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services
Installing the OfficeScan Client Keys: • NTRtScan • tmcfw • tmcomm • TmFilter • TmListen • tmpfw • TmPreFilter • TmProxy • tmtdi • VSApiNt • tmlwf (For Windows Vista/2008 computers) • tmwfp (For Windows Vista/2008 computers) • tmactmon • TMBMServer • tmevtmgr 9. Close Registry Editor. 10. Click Start > Settings > Control Panel and double-click System. 11. Click the Hardware tab and then click Device Manager. 12. Click View > Show hidden devices. 13. Expand Non-Plug and Play Drivers and then uninstall the following devices: • tmcomm • tmactmon • tmevtmgr • Trend Micro Filter • Trend Micro PreFilter • Trend Micro TDI Driver • Trend Micro VSAPI NT • Trend Micro Unauthorized Change Prevention Service • Trend Micro WFP Callout Driver (For Windows Vista/2008 computers) 3-63
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TM OfficeScan 10 For Enterprise and
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The user documentation for Trend Mi
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Trend Micro OfficeScan 10 Service P
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