OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide
Troubleshooting Resources
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This section provides a list of resources you can use to troubleshoot OfficeScan server
and client issues.
• Case Diagnostic Tool
• OfficeScan Server Logs
• OfficeScan Client Logs
Case Diagnostic Tool
Trend Micro Case Diagnostic Tool (CDT) collects necessary debugging information
from a customer’s product whenever problems occur. It automatically turns the
product's debug status on and off and collects necessary files according to problem
categories. Trend Micro uses this information to troubleshoot problems related to the
product.
Run the tool on all platforms that OfficeScan supports. To obtain this tool and relevant
documentation, contact your support provider.
OfficeScan Server Logs
Aside from logs available on the Web console, you can use other types of logs (such as
debug logs) to troubleshoot product issues.
WARNING! Debug logs may affect server performance and consume a large amount
of disk space. Enable debug logging only when necessary and promptly
disable it if you no longer need debug data. Remove the log file if the file
size becomes huge.