OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide Client Connection with Servers 9-32 Icons on the client computer’s system tray indicate the client’s connection status with the OfficeScan server and a Smart Scan Server (if the client uses smart scan). Users need to take action when the icon indicates any of the following conditions: • Pattern has not been updated for a while. • Real-time Scan is disabled. • Real-time Scan service was stopped. OfficeScan uses the Real-time Scan Service not only for Real-time Scan, but also for Manual Scan and Scheduled Scan. This means that if the Real-time Scan service stops, the client computer becomes unprotected. • A smart scan client is not connected to any Smart Scan Server. See Required Actions on page 9-36 for steps that users can take when any of these conditions arise. Online Clients Online clients maintain a continuous connection with the server. The OfficeScan server can initiate tasks and deploy settings to these clients. TABLE 9-43. Online client icons ICON SCAN METHOD Conventional scan Conventional scan Conventional scan Conventional scan Conventional scan DESCRIPTION All components are up-to-date and services work properly. The pattern file has not been updated for a while. Real-time Scan is enabled. Real-time Scan is disabled. The pattern file has not been updated for a while. Real-time Scan is disabled. Real-time Scan Service was stopped.
TABLE 9-43. Online client icons (Continued) ICON Conventional scan Managing Clients The pattern file has not been updated for a while. Real-time Scan Service was stopped. Smart scan The client can connect to a Smart Scan Server. All services work properly. Smart scan The client can connect to a Smart Scan Server. Real-time Scan is disabled. Smart scan The client can connect to a Smart Scan Server. Real-time Scan Service was stopped. Smart scan The client cannot connect to a Smart Scan Server. Real-time Scan is enabled. Smart scan The client cannot connect to a Smart Scan Server. Real-time Scan is disabled. Smart scan The client cannot connect to a Smart Scan Server. Real-time Scan Service was stopped. Offline Clients Offline clients are disconnected from the server. The OfficeScan server cannot manage these clients. TABLE 9-44. Offline client icons ICON SCAN METHOD SCAN METHOD Conventional scan DESCRIPTION DESCRIPTION Real-time Scan is enabled. 9-33
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OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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