OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide
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2. Choose the clients you want to update. Update clients with outdated components
or select specific clients from the client tree.
• Select clients with outdated components: The server searches for clients
whose component versions are earlier than the versions on the server and then
notifies these clients to update. If you want the server to also search for
roaming clients with functional connection to the server, select Include
roaming client(s). Click Initiate Update.
• Manually select clients: After selecting this option, click Select. In the client
tree that opens, choose the clients to update and then click Initiate
Component Update on top of the client tree.
The server starts notifying each client to download updated components. To check the
notification status, go to the Updates > Summary screen.
Client Scheduled Update with NAT
The following issues may arise if the local network uses NAT:
• Clients appear offline on the Web console.
• The OfficeScan server is not able to successfully notify clients of updates and
configuration changes.
Work around these issues by deploying updated components and configuration files
from the server to the client with a scheduled update.
Perform the following steps:
1. Before installing OfficeScan client on client computers:
a. Configure the client update schedule in Updates > Networked Computers
> Automatic Update > Schedule-based Update.
b. Grant clients the privilege to enable scheduled update in Networked
Computers > Client Management > Settings > Privileges and Other
Settings > Privileges tab > Component Update Privilege.
2. If OfficeScan clients already exist on client computers:
a. Grant clients the privilege to perform "Update Now" in Networked
Computers > Client Management > Settings > Privileges and Other
Settings > Privileges tab > Component Update Privileges.