OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide Required Actions 9-36 TABLE 9-45. Roaming client icons (Continued) ICON SCAN METHOD Conventional scan Conventional scan DESCRIPTION Real-time Scan Service was stopped. The pattern file has not been updated for a while. Real-time Scan Service was stopped. Smart scan The client can connect to a Smart Scan Server. Real-time Scan is enabled. Smart scan The client can connect to a Smart Scan Server. Real-time Scan is disabled. Smart scan The client can connect to a Smart Scan Server. Real-time Scan Service was stopped. Smart scan The client cannot connect to a Smart Scan Server. Real-time Scan is disabled. Smart scan The client cannot connect to a Smart Scan Server. Real-time Scan is disabled. Smart scan The client cannot connect to a Smart Scan Server. Real-time Scan Service was stopped. Perform the necessary actions if the client icon indicates any of the following conditions:
Managing Clients Pattern File has not been Updated for a While Client users need to update components. From the Web console, configure component update settings in Updates > Networked Computers, or grant users the privilege to update in Networked Computers > Client Management > Settings > Privileges and Other Settings > Privileges tab > Component Update Privileges. Real-time Scan Service was Stopped Users can manually start the service (OfficeScanNT RealTime Scan) from Microsoft Management Console by clicking Start > Run and typing services.msc. Real-time Scan was Disabled Enable Real-time Scan from the Web console (Networked Computers > Client Management > Settings > Real-time Scan Settings). Real-time Scan was Disabled and Client is in Roaming Mode Users need to disable roaming mode first. After disabling roaming mode, enable Real-time Scan from the Web console. A Client Within the Corporate Network is Disconnected from the Server Verify the connection from the Web console (Networked Computers > Connection Verification) and then check connection verification logs (Logs > Networked Computer Logs > Connection Verification). If the client is still disconnected after verification: 1. If the connection status on both the server and client is offline, check the network connection. 2. If the connection status on the client is offline but online on the server, the server’s domain name may have been changed and the client connects to the server using the domain name (if you select domain name during server installation). Register the OfficeScan server’s domain name to the DNS or WINS server or add the domain name and IP information into the "hosts" file in the client computer’s \system32\drivers\etc folder. 3. If the connection status on the client is online but offline on the server, check the OfficeScan firewall settings. The firewall may block server-to-client communication, but allow client-to-server communication. 9-37
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