OfficeScan 10 Administrator's Guide - Online Help Home - Trend Micro

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Trend Micro OfficeScan 10 Service Pack 1 Administrator’s Guide 8-18 Debug Logs Use debug logs to troubleshoot problems with the OfficeScan server and client. For more information about debug logs, see the following topics: • OfficeScan Server Logs on page 12-2 • OfficeScan Client Logs on page 12-9 Log Maintenance To keep the size of logs from occupying too much space on the hard disk, manually delete logs or configure a log deletion schedule from the Web console. Note: For debug logs, disable debug logging to stop collecting logs. To delete logs based on a schedule: PATH: LOGS > LOG MAINTENANCE 1. Select Enable scheduled deletion of logs. 2. Select the log types to delete. 3. Select whether to delete logs for all the selected log types or only logs older than a certain number of days. 4. Specify the log deletion frequency and time. 5. Click Save. To manually delete logs: PATH: LOGS > NETWORKED COMPUTER LOGS > SECURITY RISKS > DELETE LOGS NETWORKED COMPUTERS > CLIENT MANAGEMENT > LOGS > DELETE LOGS 1. Select the log types to delete. 2. Select whether to delete logs for all the selected log types or only logs older than a certain number of days. 3. Click Delete.
Licenses Managing the OfficeScan Server View, activate, and renew OfficeScan product service licenses on the Web console, and enable/disable the OfficeScan firewall. The OfficeScan firewall is part of the Antivirus service, which also includes support for Cisco NAC and outbreak prevention. Note: You can enable the OfficeScan firewall during installation. If you disable firewall, OfficeScan hides all firewall features on the server and client. Log off and then log on again to the Web console during the following instances: • After activating a license for the following product services: • Antivirus • Web Reputation and Anti-spyware Note: Re-logon is required to enable the full functionality of the service. • After enabling or disabling the OfficeScan firewall To view license information: PATH: ADMINISTRATION > PRODUCT LICENSE ADMINISTRATION > PRODUCT LICENSE > PRODUCT LICENSE DETAILS ADMINISTRATION > PRODUCT LICENSE > PRODUCT LICENSE DETAILS > PRODUCT LICENSE NEW ACTIVATION CODE 1. View license status summary, which appears on top of the screen. Reminders about licenses display during the following instances: If you have a full version license • During the product’s grace period. The duration of the grace period may vary by region. Please verify the grace period with your Trend Micro representative. • When the license expires and grace period elapses. During this time, you will not be able to obtain technical support or perform component updates. The scan engines will still scan computers but will use out-of-date components. These out-of-date components may not be able to protect you completely from the latest security risks. 8-19
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