1928 Cadillac - GM Heritage Center

GENERAL INFORMATION 113
Genuine Cadillac Parts
CHAPTER XI
Repair Parts
CADILLAC owners are cautioned against permitting the use of other than
genuine Cadillac parts in the repair of their cars. The quality of the Cadillac
car is identical with the quality of its component parts, the production of
which is based upon more than twenty-five years of experience in designing,
manufacturing, and inspecting. No other individual or organization has
access to the data resulting from this experience nor could they possibly
have the same interest in protecting the owners of Cadillac cars.
Uniform Parts Prices
Cadillac parts are sold at uniform prices throughout the United States,
and are not subject to the addition of transportation, excise or other supplementary
charges. Printed price lists published by the Cadillac Motor Car
Company are open to inspection by owners at any authorized Cadillac distributor's
or dealer's establishment.
Ordering New Parts
With many thousands of Cadillac automobiles in use, it is obviously impractical
to deal directly with each Cadillac owner. We cannot open accounts
with any except regular distributors with whom annual contracts are made.
To avoid unnecessary delay and correspondence, new parts should, where
possible, be ordered from the distributor or dealer from whom the car was
purchased or from the nearest Cadillac distributor or dealer, who carries a
large stock and is generally in a position to supply a part immediately. If
he cannot do so, he can order it. Where, however, conditions are such as
in our judgment to warrant it, we will fill orders for parts at current list
prices, f. o. b. factory, provided the order is accompanied by cash.
In ordering parts, either from a Cadillac distributor or from the factory,
send the engine number and the unit assembly number (see page 114) with an
accurate description of the part desired, preferably accompanied by a sketch
with dimensions. If this cannot be done, send the part itself properly tagged
and with transportation charges prepaid. (See below under "Returning
Parts.") Otherwise prompt and intelligent filling of the order will be
impossible.
Our responsibility ceases in all cases with delivery to the transportation
company.
(112)
Returning Parts
In event parts are returned, transportation charges must be prepaid or
the parts cannot be accepted. They should be tagged properly with the
name of the owner and the engine number of the car. A letter should be
sent, giving complete instructions regarding the disposition of the parts.
Tires, Speedometer and Clock
In cases of repairs to tires, speedometers or clocks, correspondence should
be opened with the manufacturers or their respresentatives. If necessary,
the parts should be sent to them. Transportation charges should be prepaid.