ASXpress Operator's Manual - CETAC Technologies

ASXpress Rapid Sample Introduction System Operator’s Manual
Chapter 7: Troubleshooting the Rapid Sample Introduction System
7 Troubleshooting the Rapid Sample
Introduction System
In the event that the ASXPRESS Rapid Sample Introduction System does not
function properly, isolate the problem to determine if it originates in the host
computer, the analytical instrument, or the ASXPRESS Rapid Sample Introduction
System. If you determine the problem is in the ASXPRESS system, check the
power system, communications interface, or software to find the cause of the
problem and resolve it.
This chapter explains how to troubleshoot ASXPRESS Rapid Sample Introduction
System problems. If you cannot solve a problem using the steps given in this
chapter, you should contact CETAC Technologies Customer Service and Support.
7.1 Power System Problems
A possible cause of ASXPRESS Rapid Sample Introduction System malfunction is a
problem in the power system. If the system is not functional, it is possible that it
is not receiving power (since the ASXPRESS system receives its power and signal
from the ASX series autosampler, troubleshooting will cover topics related to
both instruments, as they might affect operation). If this is the case, both of the
LED status indicator lights will be off. To troubleshoot this problem, complete
the following steps in sequence until the problem is solved:
1 Ensure that the power/signal cord is firmly plugged in between the
ASXPRESS electronics module and the autosampler.
If the cable is plugged in, ensure that it is tightened properly and not damaged
in any way.
2 Ensure that the ASXPRESS valve/pump module cable is connected to the
ASXPRESS electronics module.
If the cable is plugged in, ensure that it is tightened properly and not damaged
in any way.
3 Check that the power cords are plugged in firmly between the power
input on the autosampler and the external power supply and also
between the power supply and the wall outlet.
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