Business Communication - McGraw-Hill Books

Business CommunicationFEATURES• Communication at Work pieces tie in the real-world experiences somany instructors and students look for in texts.• Margin features, including Notes (for more info on chapter material),Thinking Caps (challenging puzzlers related to the chapter information),Global Diversity (cross-cultural communication scenarios), Go to Web(for extra Student activities on the OLC), and Internet (for Internet-relatedresearch).• Boxed/In-text material: Legal and Ethical boxes (scenarios that tie-in tothe text material), Concept Checks (to assess the students’ understandingof the material) at the end of each section in the chapters, Checklists (toapply principles learned to an actual communication).• Worksheets are included at the end of each chapter to assess the students’grasp of the chapter material and apply the concepts learned.CONTENTSUnit 1: Chapter 1: Setting the Stage for Effective Communication.Chapter 2: Choosing the Right Words. Chapter 3: Developing Sentencesand Paragraphs. Unit 2: Chapter 4: Developing Listening and SpeakingSkills. Chapter 5: Planning and Organizing Business Messages. Chapter6: Using Technology to Improve Communication. Chapter 7: FormattingBusiness Messages. Unit 3: Chapter 8: Goodwill Principles andGoodwill Messages. Chapter 9: Messages for Inquiries and Requests.Chapter 10: Claim and Adjustment Messages. Chapter 11: PersuasiveMessages. Chapter 12: Order, Credit, and Collection Messages. Unit4: Chapter 13: Developing Memos and Memo Reports. Chapter 14:Creating Press Releases, Newsletters, and Letters to Public Officials.Chapter 15: Constructing and Presenting Reports. Chapter 16: PreparingMeeting Communications. Unit 5: Chapter 17: Conducting the JobSearch. Chapter 18: Selling Yourself to EmployersNEWINTERPERSONAL SKILLS IN ORGANIZATIONSBy Suzanne De Janasz, University of Mary Washington, GleniceWood and Lorene Gottschalk of University of Ballarat, Karen Dowd,James Madison University and Beth Schneider, George MasonUniversity2006 (May 2006 )ISBN-13: 978-0-07-471558-1 / MHID: 0-07-471558-5McGraw-Hill Australia TitleWebsite: http://www.mhhe.com/au/dejanaszInterpersonal Skills in Organisations is a student-focussed textwhich explores intrapersonal, interpersonal and team skillsthrough Australian, New Zealand and Asian examples.Understanding Yourself - Whether preparing to enter a newjob or needing to develop team skills, Interpersonal Skills inOrganisations offers students exercises and activities that emphasisebusiness/manager situations and work groups, whileincorporating theory with practical examples.Understanding Others - Interpersonal Skills in Organisationstakes a fresh, thoughtful look at the key skills necessary for personaland managerial success in today’s workplace. This bookis filled with a variety of exercises, cases and group activities,which employ and experiential approach suitable to studentsat all levels.Understanding Teams - Chapters on Coaching and ProvidingFeedback for Improved Performance; and Making Decisionsand Solving Problems creatively, help students put conceptsinto a real-world perspective.Understanding Leading - The important skills of individual andteam empowerment are explored in Chapter 18 on leadershipand self-leadership. Students are guided through the process ofeffective delegation, giving an insight into the skills needed tolead a modern busines succbusinessy.FEATURES• Clear treatment: Relevant and accessible, this edition relates to thecontemporary workplace, by way of Australian, New Zealand and Asianexamples and references. Written in a clear manner, the presentationof content is suitable for today’s student. Theories and concepts areintroduced in a cohesive and accessible manner, to assist in studentunderstanding.• Active Learning: De Janasz is designed to provide students withan enriched learning experience, through the combination of theory,case studies and practical application. Pedagogical features, such as“Tips In …” offer a comprehensive list of hints to help students developmanagerial skills; and “Small Group Discussion Questions” at the end ofeach chapter offer students the chance to workshop ideas and developstronger problem-solving abilities. These activities allow students toapply theory to their experiences.• Broad Approach: Content in this text has been carefully organizedso that students gain a much broader view of each topic area. Forexample, in Chapter 15, politicking and power have been combined,so that students may investigate the relationship between the two. InChapter 18, leadership and self-leadership are addressed to explorehow they combine to create a successful work environment. De Janaszhas 4 distinct sections (Understanding Yourself, Understanding Others,Understanding Teams, and Leading) that can be used collectively, ormodularly, depending on the instructor’s preference and the students’need.CONTENTSPart 1 Intrapersonal effectiveness: understanding yourself Chapter 1.Journey into self-awareness Chapter 2. Self-disclosure and trust Chapter3. Establishing goals by identifying values and ethics Chapter 4. Timeand self-management Part 2 Interpersonal effectiveness: understandingand working with others Chapter 5. Understanding and working withdiverse others Chapter 6. The importance and skill of listening Chapter7. Conveying verbal messages Chapter 8. Persuading individuals andaudiences Part 3 Understanding and working in teams Chapter 9.Negotiation Chapter 10. Building teams and work groups Chapter 11.Managing conflict Chapter 12. Achieving business results through effectivemeetings Chapter 13. Facilitating team success Chapter 14. Makingdecisions and solving problems creatively Part 4. Leading individualsand groups Chapter 15. Power and politicking Chapter 16. Networkingand mentoring Chapter 17. Coaching and providing feedback forimproved performance Chatper 18. Leading aChapterwering self andothers Chapter 19. Project management / Endnotes / IndexCOMPLIMENTARYCOPIESComplimentary desk copies are availablefor course adoption only. Kindly contact yourlocal McGraw-Hill Representative or fax theExamination Copy Request Form availableon the back pages of this catalog.Visit McGraw-Hill EducationWebsite: www.mheducation.com15HED 2007 Business Communication.15 1510/5/2006 12:07:29 PM