Business Communication - McGraw-Hill Books

ManagementNEWHuman RelationsHUMAN RELATIONS IN ORGANIZATIONSApplications and Skill Building, 7th EditionBy Robert Lussier, Springfield College2008 (September 2006) / 704 pagesISBN-13: 978-0-07-321055-1 / MHID: 0-07-321055-2Website: http://www.mhhe.com/lussier7eAs the subtitle indicates, Lussier’s Human Relations in Organizations:Applications and Skill Building employs an applicationsand skill building approach. It’s the most “how to” work withpeople textbook. This style is perfect for professors that wantto incorporate activities and exercises into the classroom, andbenefits students who want to understand concepts as well asapply and develop skills that they can use in their daily andprofessional lives. The text has also been successfully used foronline courses. The book and test bank provide a balanced,three-pronged approach: • A clear concise understanding ofhuman relations/ organizational behavior concepts; • The applicationof HR/OB concepts for critical thinking in the businessworld; • The development of HR/OB skills.NEW TO THIS EDITION• Increased global coverage: all chapters now include a section discussingglobal issues as they pertain to the chapter content. This will betterprepare students to work in the global economy.• Fifteen new video cases: new Manager’s Hot Seat Video Casespresent stimulating, real-world management situations in the classroom.They focus on tough issues and sensitive topics that will help studentsunderstand, develop and apply the skills necessary in today’s businessworld. The video cases are available on the Online Learning Center atwww.mhhe.com/lussier7e.• New cases: about half of the cases are new to this edition, while theothers have been updated. This keeps the material relevant and fresh.• New ethical dilemmas: each chapter has one ethical dilemma presentinga situation with questionable ethical behavior. Students are askedto assess the situation and ask themselves what they would do.• Reorganized: although still based on the levels of organizationalbehavior and the competency model of managerial education, formerPart V (Intrapersonal Skills: Personal Development) has been eliminated.Content in former Chapter 15 (Time and Career Management) has beenmoved to Chapter 4 to keep the intrapersonal skills together.• Totally updated: every chapter has been updated to provide the mostcurrent research and examples possible. Chapter by chapter details onthese improvements are in the preface and the instructor’s manual.FEATURES• Systems Orientation: the parts of the book are based on the competencymodel of managerial education, building from intrapersonal skills,to interpersonal skills, to leadership skills. It also follows the levels ofbehavior approach, going from individual, to group, to organizationlevels of behavior.• Research-based and current: the book is based on research, not opinion,and is completely updated to reflect the newest research. There areover 750 new references for an average of 50 per chapter.• Flexible and comprehensive: The concepts, applications and skillbuildingmaterial are clearly identified in the text and instructor’s materials;there are more quality and quantity of application and skill-buildingmaterials to allow professors to create their unique courses using thefeatures that will achieve their specific objectives.• Workbook format: allows students to interact with the textbook, andeasily turn in homework assignments.• Outstanding teaching support: to make sure that skills have indeedbeen acquired, the test bank includes skill building questions. Theinstructor’s manual gives detailed instructions on using all of the skillbuildingexercises as well as answers. It also provides suggestions forhow students can be tested on the exercises. The Video package provides18 behavior models and the 15 Manager’s Hot Seat Video cases.CONTENTSPart I. Intrapersonal Skill: Behavior, Human Relations, and PerformanceBegin With You 1. Understanding Behavior, Human Relations,and Performance 2. Personality, Stress, Learning, and Perception 3.Attitudes, Self-Concept, Values, and Ethics 4. Time and Career ManagementPart II. Interpersonal Skills: the Foundation of Human Relations5. Interpersonal Communications 6. Organizational Structure andCommunication 7. Dealing with Conflict Part III. Leadership Skills:Influencing Others 8. Leading and Trust 9. Motivating Performance10. Ethical Power and Politics 11. Networking and Negotiating Part IV.Leadership Skills: Team and Organizational Behavior, Human Relations,and Performance 12. Team Dynamics and Leadership 13. Teamsand Creative Problem Solving and Decision Making 14. OrganizationalChange and Culture 15. Valuing Diversity Globally Appendix A. ApplyingHuman Relations SkillsNEWHUMAN RELATIONS3rd EditionBy Lowell Lamberton and Leslie Minor-Evans of Central OregonComm College2007 (January 2006) / 672 pagesISBN-13: 978-0-07-352231-9 / MHID: 0-07-352231-7A Glencoe PublicationWebsite: http://www.mhhe.com/lamberton3eWhat strategies and techniques can we teach our students toencourage their growth in human relations success on andoff the job? How can students tap into the power that comesfrom working well in one-on-one situations, in groups, and inorganizations both big and small? Human Relations: Strategiesfor Success attempts to provide answers to these questions andguidance toward developing human relations skills that transferfrom the classroom to the real world of work. The authors’commitment to the creation of a book that is at once interestingto read, motivating to study, and relevant to a wide variety ofstudents has been the driving force behind the book. The textcovers time-tested, research-based psychology and managementprinciples, as well as newer theories and philosophies of humanrelations drawn from management theory, group theory,personality theory, and relationship theory. More than ever,effective human relations skills are crucial to business successas organizations grow and compete in a global business environment.Employees must have the knowledge and skill to adapt toa workplace where change is frequent and inevitable.NEW TO THIS EDITION• Updated opening chapter, with new facts on such historical namesas Mary Parker Follett and Frank and Lillian Gilbreth, to underscore—among other reasons—the important contributions that women havemade to the human relations movement.• Material on theorist Frederick Herzberg (two-factor theory) has beenadded to the motivation chapter (Ch. 6).• An updated and revised chapter on workplace health, with timelymaterial on drug, alcohol, and other issues that threaten the 21st centuryworkplace.66HED 2007 Management.indd 6610/5/2006 1:24:17 PM