Business Communication - McGraw-Hill Books

Management13 Managing Conflict and Negotiation Part 4 Organizational ProcessesChp 14 Communication in the Internet Age Chp 15 Influence Tactics,Empowerment, and Politics Chp 16 Leadership Chp 17 Creating EffectiveOrganizations Chp 18 Managing Change and StressInternational EditionNEWORGANIZATIONAL BEHAVIOREssentials with Online Learning Access CardBy Steven McShane, University of Western Australia and Mary AnnVon Glinow, Florida InternationalUniversity-Miami2007 (February 2006)ISBN-13: 978-0-07-325562-0 / MHID: 0-07-325562-9ISBN-13: 978-0-07-110851-5 / MHID: 0-07-110851-3 [IE with OLC]Website: http://www.mhhe.com/mcshaneESSOrganizational Behavior [essentials] offers the same quality ofcontemporary knowledge, excellent readability, and classroomsupport that has made the hardback book by the same authorteam one of the best-selling OB books around the world--but ina smaller package. It applies four fundamental principles: linkingtheory with reality, organizational behavior for everyone,contemporary theory foundation, and active learning support.McShane and Von Glinow have sliced out the extended orsecondary topics so students can drill down to what is reallyessential. Although this book is less than two-thirds the lengthof their comprehensive hardback textbook, it doesn’t skimp onclassroom support. In this era of active learning, critical thinking,and outcomes-based teaching, these supplements are becomingmore “essential” than ever.FEATURES• Cutting-edge topics include employee engagement, appreciative inquiry,corporate blogs, personal resilience, four-drive theory, separatingsocioemotional conflict from constructive conflict, Schwartz’s valuesmodel, learning orientation, and several others.• A complete instructor’s package is available with OB [essentials]ensuring the highest quality and reliability of each and every pieceof this superlative teaching package. Each chapter in the Instructor’sManual includes the learning objective, key terms with definitions,lecture outline, suggested answers to discussion questions, teachingnotes for the chapter case study, teaching notes for the team exercise(s),and teaching notes for the self-assessment(s) related to that chapter aswell as for additional self-assessments online.• Self-Assessment Exercises at the end of each chapter allow studentsto diagnose their attitudes, personality, values, and beliefs on a varietyof organizational behavior concepts. Topics include active listeningskills, upward influence, conflict handling, leadership, Identifying YourPreferred Organizational Structure, Corporate Culture Preference Scale,and Tolerance of Change Scale among others. Additional self-assessmentsare located online at www.mhhe.com/mcshaneESS• End-of-Chapter Cases- Several new cases have been written byinstructors from across the globe. One case appears at the end of eachchapter to help students diagnose organizational issues using OB conceptsfrom the chapter. Examples include Ancol Corp., Inhibitor Drugs,From Lippert-Johanson Inc. to Fenway Waste Management, and Buddy’sSnack Company among others.• Opening vignettes begin each chapter to draw students into the topicswith a real organizational incident related to the content of that chapter.Some examples include Google, Owens Corning, Indianapolis Power& Light, Fish! Philosophy at Pike Place Fish Market, NASA, WorldCom,Arthur Anderson, and Procter & Gamble among others.• End-of-part video summaries are located in an appendix at the backof the text. New videos from NBC include “Bully Broads” and “CelebrityCEO Charisma” along with Business Week TV’s “Childcare Help”.• End-of-chapter material includes a chapter summary, key terms,critical thinking questions, case study, team exercises, web exercise,team activity, and self-assessment exercise• Every chapter has eye-catching photos, usually about specific companies.Detailed captions briefly describe real-life incidents relatingto the photo.CONTENTSPART 1: INTRODUCTION 1. Introduction to Organizational BehaviorPART 2: INDIVIDUAL BEHAVIOR AND PROCESSES 2. Individual Behavior,Values, and Personality 3. Perceptions and Learning in Organizations4. Workplace Emotions and Attitudes 5. Motivation and AppliedPerformance 6. Individual Decision Making PART 3: TEAM PROCESSES7. Team Dynamics 8. Communicating in Teams and Organizations 9.Power and Influence in the Workplace 10. Conflict Management 11.Leadership in Organizational Settings PART 4: ORGANIZATIONALPROCESSES 12. Organizational Structure 13. Organizational Culture14. Organizational ChangeInternational EditionNEWORGANIZATIONAL BEHAVIORHuman Behavior at Work, 12th EditionBy John Newstrom, University of Minnesota--Duluth2007 (May 2006) / 576 pagesISBN-13: 978-0-07-287546-1 / MHID: 0-07-287546-1ISBN-13: 978-0-07-125430-4 / /MHID: 0-07-125430-7 [IE]Website: http://www.mhhe.com/newstrom12eOrganizational Behavior: Human Behavior at Work, 12e is asolid research-based and referenced text is known for its veryreadable style and innovative pedagogy. While minimizingtechnical jargon, Newstrom and Davis carefully blend theorywith practice so that its basic theories come to life in a realisticcontext. As in previous editions, this edition will be filled withpractical, applied advice.NEW TO THIS EDITION• Every chapter contains all-new “What Managers Are Reading” summariesof relevant ‘best-selling’ books.• At the end of each chapter is an “Advice to Future Managers” set ofuseful guidelines (resulting in a total of 180 practical prescriptions forstudents to follow).• Every chapter contains ethics-related references- primarily throughthe “An Ethics Question” boxes, designed to stimulate student thoughtand discussion on pertinent issues.• New content inclusions such as:-Positive organizational behavior, authenticity, and micromanagement(Ch. 2)-Framing, blogs, and organizational silence (Ch. 3)-Humor and fun workplaces (Ch. 4)-Servant leadership (Ch. 7)-Presenteeism (Ch. 9)-Dues-paying (Ch. 10)-Facilitation skills (Ch. 11)-Virtual teams (Ch. 13)-Appreciative Inquiry (Ch. 14)59HED 2007 Management.indd 5910/5/2006 1:24:15 PM