Author IndexMorgan: Application Cases in ManagementInformation Systems, 5e .................................................142Mullins: Marketing Management: A StrategicDecision-Making Approach, 6e ......................................168Munro: Roundtable Viewpoints: OrganizationalLeadership .........................................................................95Murphy: Effective <strong>Business</strong> <strong>Communication</strong>, 7e ..................18NNargundkar: Services Marketing, 2e ..................................189Natarajan: Knowledge Management ....................38, 125, 151Neal: Consumer Behavior: Enhanced Edition, 4e ................167Nentl: SimCRM: Student CD and Manual ..........................192Nentl: SimSeries: SimMarketing Management ....................172Newstrom: Organizational Behavior: Human Behaviorat Work, 12e ......................................................................59Newstrom: Supervision: Managing for Results, 9e ...............54Newton: Taking Sides: Clashing Views on ControversialIssues In <strong>Business</strong> Ethics and Society, 9e .........................91Nickels: Understanding <strong>Business</strong>, 8e ...................................128Noe: Employee Training and Development, 4e ......................77Noe: Fundamentals of Human Resource Management, 2e ....70Noe: Human Resource Management: Gaining aCompetitive Advantage, 5e ...............................................73OOber: GDP 1-20 Kit, 10e .....................................................134Ober: GDP 1-60 Kit 1 Word 2000, 10e ..............................132Ober: GDP 1-60 Kit 1 Word 2002, 10e ..............................132Ober: GDP 1-60 Kit 1 Word 2003, 10e ..............................132Ober: GDP 61-120 Kit 2 Word 2000, 10e ..........................132Ober: GDP 61-120 Kit 2 Word 2002, 10e ..........................132Ober: GDP 61-120 Kit 2 Word 2003, 10e ..........................132Ober: GDP 1-120 Kit 3 Word 2000, 10e ............................133Ober: GDP 1-120 Kit 3 Word 2002, 10e ............................133Ober: GDP 1-120 Kit 3 Word 2003, 10e ............................133Ober: Gregg College Keyboarding and DocumentProcessing (GDP), Lessons 1-120, 10e ..........................134Ober: Gregg College Keyboarding DocumentProcessing (GDP), Lessons 1-20 Text, 10e ...................134Ober: Gregg College Keyboarding & DocumentProcessing (GDP), Lessons 1-60 Text, 10e ...................134Ober: Gregg College Keyboarding & DocumentProcessing (GDP), Lessons 61-120 Text, 10e ...............134Ober: Gregg College Keyboarding & DocumentProcessing (GDP), Lessons 121-180 Text, 10e ......134, 135Ober: Gregg College Keyboarding & DocumentProcessing (GDP) Student Take-Home Software,10e ..................................................................................135O’Brien: Introduction to Information Systems, 13e ............140O’Brien: Management Information Systems, 8e .................140O’Connor: Management Control of MultinationalEnterprises in China ..........................................................84Odgers: Exploring Strategic Analysis and DecisionMaking ............................................................................115Olson: Introduction to <strong>Business</strong> Data Mining ......................153Olson: Introduction to Information Systems ProjectManagement, 2e ..............................................................150Olson: Managerial Issues of Enterprise ResourcePlanning Systems ............................................................152Overby: Annual Editions: Labor ManagementRelations 05/06 .................................................................79PPalmer: <strong>Business</strong> Environment (The), 5e ............................118Palmer: Managing Change ....................................................93Palmer: Principles of Services Marketing, 4e......................189Pathak: Legal Aspects of <strong>Business</strong> ........................................29Pearce: Formulation, Implementation and Controlof Competitive Strategy, 10e ...........................................108Pearce: Strategic Management, 10e .....................................108Pedler: Manager’s Guide to Self-Development (A), 5e .........68Pelton: Marketing Channels, 2e ...........................................183Perreault: Applications in Basic Marketing 2006-2007to accompany Essentials of Marketing ...........................163Perreault: Basic Marketing, 16e ..........................................157Perreault: Essentials of Marketing, 10e ..............................162Peter: Consumer Behavior, 8e ..............................................165Peter: Marketing Management, 8e .......................................169Peter: Preface to Marketing Management, 10e ....................168Phatak: International Management: Managing in aDiverse and Dynamic Global Environment ......................86Pierce: Leaders and The Leadership Process, 4e ...................95Poe: <strong>McGraw</strong>-<strong>Hill</strong> Handbook of More <strong>Business</strong>Letters, 4e (The) ................................................................24Poe: <strong>McGraw</strong>-<strong>Hill</strong> Handbook of More <strong>Business</strong>Letters, 3e (The) ................................................................24Ponder: Leadership Made Easy .............................................96Porter: Motivation and Work Behavior, 7e ..........................119Porter: Redefining Health Care ...........................................124Post: Database Management Systems: Designingand Building <strong>Business</strong> Applications, 3e .........................143Post: Management Information Systems, 4e ........................142Preece: Oracle SQL and Introductory PL/SQL ....................143Price: Annual Editions: Entrepreneurship 04/05, 5e ............105Prince: Three Financial Styles of Very SuccessfulLeaders (The) ..................................................................123Putti: Essentials of Management: An Asian Perspective .......53QQuelch: Marketing Management: Text and Cases ...............171Quester: Marketing: Creating and Delivering Value, 5e ......162RRayport: Cases in E-Commerce ............................................38Rayport: E-Commerce ...........................................................38Rayport: Introduction to E-Commerce, 2e ......................34, 37Reding: Building An E-<strong>Business</strong>: From the Ground Up........37Reed: Legal and Regulatory Environment of <strong>Business</strong>,14e (The) ...........................................................................28Richardson: Annual Editions: <strong>Business</strong> Ethics 07/08,19e .....................................................................................89Richardson: Annual Editions: <strong>Business</strong> Ethics 06/07,18e .....................................................................................89Richardson: Annual Editions: Marketing 07/08, 29e ..........163Richardson: Internet Marketing: Readings andOnline Resources ......................................................36, 191Ries: Marketing Warfare, 20e ...............................................195Rivas-Micoud: Ghosn Factor (The): 24 InspiringLessons from Carlos Ghosn, The Most SuccessfulTransnational CEO .........................................................123Rix: Selling Managing Customer Relatonships, 3e ..............180Rob: Databases: Design, Development andDeployment Using Microsoft Access, 2e .......................144205Indexes.indd 20510/5/2006 2:13:58 PM
Author IndexRobert: New Strategic Thinking (The) ................................124Roberts: New <strong>Business</strong> Ventures and theEntrepreneur, 6e ..............................................................102Robertson: Roundtable Viewpoints: International<strong>Business</strong> ............................................................................83Rod: New Zealand Marketing Environment (The)...............188Rollinson: Understanding Employment Relations .................71Rosenfeld: Managing Organizations, 3e ................................61Rue: Management, 12e ...........................................................51Rue: Supervision: Key Link to Productivity, 9e .....................55SSatterwhite: <strong>Business</strong> <strong>Communication</strong> At Work, 3e .............14Saxena: Marketing Management, 3e ....................................171Schach: Introduction to Object-Oriented Analysisand Design ......................................................................147Schilling: Strategic Management of TechnologicalInnovation, 2e .................................................................119Schultz: <strong>Business</strong> Scenarios: A Context-BasedApproach to <strong>Business</strong> <strong>Communication</strong> ............................23Sekhar: Management Control Systems ..................................68Seward: Australian Human Resources Management .............74Shani: Behavior In Organizations, 8e ....................................62Shapiro: SQL Server 2005: The Complete Reference, 2e ...153Simchi-Levi: Designing and Managing the SupplyChain, 3e ...........................................................................40Simchi-Levi: Designing and Managing the SupplyChain, 2e ...........................................................................41Simmonds: Introduction to Human ResourceManagement .....................................................................72Sinclair: Ebay the Smart Way, 4e ...........................................42SmartSims: Mike Bikes Advanced, 5e ................................116Smith: Introduction to Innovation ........................................120Spiro: Management of a Sales Force, 12e ............................181Spiro: Management of a Sales Force, 11e ...........................182Spulber: Management Strategy ...........................................115Steiner: <strong>Business</strong>, Government and Society: AManagerial Perspective, 11e .............................................87Stewart: Gregg Quick Filing Practice Kit, 5e ......................136Stock: Strategic Logistics Management, 4e .........................185Stoddard: Effective Writing: A PracticalGrammar Review, 4e ........................................................23Stone: Successful Direct Marketing Methods, 8e ................190Storbacka: Customer Relationship Management:Creating Competitive Advantage ThroughWin-Win Relationship Strategies ..............................41, 195Street: Taking Sides: Clashing Views in Management, 2e .....54Sweeney: Organization Behavior: Solutions forManagement .....................................................................62TTan: Organizational Behavior In Asia: Issues andChallenges .........................................................................63Tan: Strategies for Cross-Cultural Negotiation ......................98Tani: Get Real: Empower the Manager-Leader Within ..........96Thomas: Strategy: Analysis and Practice: Text andCases ...............................................................................113Thompson: <strong>Business</strong> Strategy Game Online .......................117Thompson: <strong>Business</strong> Strategy Game Player’sPackage Version 7.20, 7e ................................................118Thompson: Crafting and Executing Strategy: Text andReadings, 15e ..................................................................110Thompson: Crafting and Executing Strategy: TheQuest for Competitive Advantage, 15e ...........................109Thompson: Glo-Bus: An Online <strong>Business</strong> Simulation ........117Thompson: Information Technology andManagement, 2e ..............................................................142Thompson: Strategy: Core Concepts, AnalyticalTools, Readings, 2e .........................................................112Thompson: Strategy: Winning in the Marketplace:Core Concepts, Analytical Tools, Cases, 2e ...................112Timmons: New <strong>Business</strong> Mentor 2007, 7e ..........................103Timmons: New Venture Creation: Entrepreneurshipfor the 21st Century, 7e ...................................................103Tripathi: Principles of Management, 3e ................................52Trout: New Positioning (The): The Battle for YourMind Escalates ................................................................169UUlrich: Product Design and Development, 4e ......................184Ulrich: Product Design and Development, 3e, Ulrich .........185VVanhonacker: China Casebook (The) ...................................84Varner: Intercultural <strong>Communication</strong> in the GlobalMarketplace, 4e .................................................................21Vashistha: Offshore Nation: Strategies for Success inGlobal Outsourcing and Offshoring (The) ........................85Vernon: <strong>Business</strong> and Society: A ManagerialApproach, 6e .....................................................................88WWaddell: Contemporary Management .............................52, 64Waddock: Leading Corporate Citizens, 2e ......................87, 96Walker: Human Resource Strategy ........................................75Walker: Marketing Strategy, 5e ...........................................173Walker: Modern Competitive Strategy, 2e ...........................111Webb: Consumer Behavior ..................................................167Weihrich: Management: A Global Perspective, 11e ..............53Weitz: Selling: Building Partnerships, 6e.............................179Werther: Human Resource and PersonnelManagement, 5e ................................................................74Whiteley: E-Commerce: Strategy, Technologies andApplications ......................................................................34Whitten: Introduction to Systems Analysis and Design ......144Whitten: Systems Analysis and Design Methods, 7e ..........145Willes: International <strong>Business</strong> Law ........................................30Windshuttle: Writing, Researching, Communicating:<strong>Communication</strong> Skills for the Information Age, 3e ..........22Wright: Blog Marketing ......................................................195YYoung: Foundations of <strong>Business</strong> <strong>Communication</strong> .................16ZZeithaml: Services Marketing, 4e ........................................189Zwass: Foundations of Information Systems .......................142206Indexes.indd 20610/5/2006 2:13:59 PM
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