Business Communication - McGraw-Hill Books

E-CommerceCONTENTSChapter 1 – Purchasing and Supply Management Chapter 2 – SupplyOrganization Chapter 3 – Supply Processes Chapter 4 – InformationSystems and Technology Chapter 5 – Quality, Specification and ServiceChapter 6 – Quantity and Inventory Chapter 7 – Transportation and DeliveryChapter 8 – Price Chapter 9 – Cost Management, Discounts, andNegotiation Chapter 10 – Supplier Selection Chapter 11 – InvestmentRecovery Chapter12 – Supply Law and Ethics Chapter 13 – Researchand Metrics Chapter 14 – Global Supply Chapter 15 – Public SupplyManagement Chapter 16 – Capital Goods Chapter 17 – Services Chapter18 – Make or Buy, Insourcing, and Outsourcing Chapter 19 – SupplierRelations Chapter 20 – Strategy in Purchasing and Supply Management/ Case Index / Subject IndexInternational EditionWORLD CLASS SUPPLY MANAGEMENTThe Key to Supply Chain Management with StudentCD (Cases), 7th EditionBy David N. Burt, University of San Diego and Donald W. Dobler,Colorado State University, Emeritus2003ISBN-13: 978-0-07-283156-6 / MHID: 0-07-283156-1(with CD-ROM)ISBN-13: 978-0-07-123627-0 / MHID: 0-07-123627-9[IE with CD-ROM]Website: http://www.mhhe.com/burt7eCONTENTSI The Foundation: 1. World Class Supply Management / 2. PurchasingBecomes Supply Management / 3. Supply Management: An Organization-SpanningActivity / 4. Supply Management: Implementor of Threeof the Firm’s Social Responsibilities / II. Enabling Concepts: 5. ThreeTypes of Buyer-Supplier Relationships / 6. Cross-Functional Teams /7. Quality / 8. Total Cost of Ownership / 9. e-Procurement / III. TheRequirements Process: 10. New Product Development / 11. Specificationsand Standardization / 12. Equipment / 13. Services / IV. StrategicSourcing: 14. Make or Buy/Outsourcing / 15. Source Selection / 16.Global Supply Management / V. Strategic Cost Management: 17. Pricing/ 18. Cost Analysis / 19. Types of Compensation / 20. Negotiation / VI.Relationship Management: 21. Relationship and Contract Management/ 22. Supplier Development / 23. Alliance Development / 24. Ethics /25. Legal / VII. Integrating the Supply Chain: 26. Demand Management/ VIII. Institutional and Government Procurement: 27. SupplyManagement in Institutions / 28. Government Procurement / IX. SupplyChain Management: 29. World Class Supply Management (sm) : TheKey to Supply Chain Management.International EditionDESIGNING AND MANAGING THE SUPPY CHAIN2nd EditionBy David Simchi-Levi, Northwestern University, Philip Kaminsky,University of California-Berkeley and Edith Simchi-Levi, Logic Tools,Inc., Lexington2003 / 384 pagesISBN-13: 978-0-07-284553-2 / MHID: 0-07-284553-8(with Student CD-ROM)ISBN-13: 978-0-07-123205-0 / MHID: 0-07-123205-2[IE with CD-ROM]Website: http://www.mhhe.com/business/opsci/simchi_levi2e/CONTENTS1. Introduction to supply chain management. 2. Logistics networkconfiguration. 3. Inventory management and risk pooling. 4. Thevalue of information. 5. Distribution strategies and e-fulfillment. 6.Strategic alliances. 7. International issues in supply chain management.8. Coordinated product and supply chain design. 9. Customer valueand supply chain management. 10. Information technology for supplychain management. 11. Decision support systems. 12. Procurementstrategies. Appendix A The computerized Beer Game / Appendix BThe Risk Pool GameCustomer RelationsManagementCUSTOMER RELATIONSHIP MANAGEMENTCreating Competitive Advantage throught Win-WinRelationship StrategiesBy Kaj Storbacka, CEO of CRM Group Ltd and Jarmo L Lehtinen,University of Tampere2001 / 176 pagesISBN-13: 978-0-07-120678-5 / MHID: 0-07-120678-7 (Softcover)ISBN-13: 978-0-07-118861-6 / MHID: 0-07-118861-4 (Hardcover)An Asian PublicationA Professional Reference TitleThe aim of customer relationship management (CRM) is to buildrelationship strategies that refine relationships, and in this wayincrease their value. This book is the result of an extensiveresearch project that studied new ideas in marketing and howthese ideas are being applied in practice. Field trips to US andEuropean businesses to study their CRM processes, and theparticipation of major Scandinavian companies provide a widerange of practical examples. The authors also draw on theirexperiences in consulting work to present in-depth examplesof successful implementations of these new ideas.INVITATION TO PUBLISHMcGraw-Hill is interestedin reviewing manuscriptfor publication. Pleasecontact your localMcGraw-Hill office or email toasiapub@mcgraw-hill.comVisit McGraw-Hill Education (Asia)Website: www.mcgraw-hill.com.sg41HED 2007 E-Commerce.indd 4110/5/2006 1:47:05 PM