Business Communication - McGraw-Hill Books

Managementand inspiring metaphor for modern Organizational Behavior.Wolves are dedicated team players, great communicators, andadaptable. These are key success attributes in today’s workplace.Organizational Behavior uses these fundamentals to explore andexplain the forces behind conventional corporate behavior andorganizational theory.NEW TO THIS EDITION• Video Cases: One video is provided for each of the 18 chapters, andeach has a corresponding written Video Case included at the end ofthe book. Each case provides a written overview of the video contentas well as additional background information and discussion questionsthat encourage students to critically examine and apply chapter conceptsto analyzing the cases. Video topics and companies feature timely andinteresting people and companies (e.g., Cirque du Soleil: A Truly GlobalWorkforce; Toying with Success: The McFarlane Companies; The Retirementof Jack Welch) and issues (e.g., Wal-Mart Faces the Biggest CivilRights Case Ever and The Columbia Space Shuttle Disaster).• Streamlined & improved table of contents: The Seventh Edition isone chapter shorter than the Sixth. Now it will be easier for instructorsand students to cover all of the critical motivation topics in the courseof the semester. The three motivation chapters in the 6th Edition havebeen refined and condensed into two (Chapters 8 & 9). There is a newfocus on the performance management approach in Chapter 9 (keyterm and model in Figure 9-1) which integrates coverage of goal-setting,feedback, extrinsic and intrinsic rewards, and positive reinforcement. Inaddition, Learning Modules B through E (Self-Management, PerformanceAppraisal, Additional Leadership Models, and Research Methods in OB)are now located on book’s Online Learning Center.• Real World/Real People Boxes: These short, provocative new boxesstrategically positioned throughout the text highlight current real-worldexamples of important ethical, diversity, and global issues that demonstratehow OB concepts apply to real people in real organizations.Examples include “An Entrepreneur’s Odyssey: Lawyer, Baker, Manager”(Ch. 1), how “Emotional Intelligence Keeps These Executives on an EvenKeel” (Ch. 5), “It’s Party Time in Houston!” (Ch. 9), “What Really GoesOn During Conference Calls?” (Ch. 14), and how an executive talkedhis kidnappers into releasing him unharmed (Ch. 15).FEATURES• More Coverage of Ethics/New Ethical Dilemmas: In response to userfeedback and the increasing demand for ethical decision-making intoday’s business world, ethics coverage has been improved, expanded,and featured in a separate Learning Module following Chapter 1. Likea standard chapter, Learning Module A includes a real-life openingvignette, Real World, Real People box, an OB Exercise, and a GroupExercise. Also included are Ethical Dilemmas at the end of each chapterthat give students the opportunity to wrestle with today’s tough ethicalissues.• Latest research and topics: Kreitner and Kinicki take pride in keepingthe text relevant and up-to-date by including the very latest research andtopics. New topics in the Seventh Edition include: -OB-related skillsand Lawler’s virtuous career spiral (Figure 1-1)-e-leadership (Table 1-2)-positive organizational behavior (POB) (ch.1)-A decision tree for ethical decisions (LMA)-Summary of Equal Employment Opportunity Legislation (Table 2-1)-Surface level and deep level dimensions of diversity (Ch. 2)-Onboarding (key term) (Ch. 3)-Cultural intelligence (key term) (Ch. 4)-Leadership lessons from the GLOBE Project: Leadership attributesuniversally liked and disliked across 62 nations (Table 4-2)-Nine key cross-cultural competencies (Table 4-4)-Gardner’s 8 multiple intelligences (Ch. 5)-Value congruence or person-culture fit (Ch. 6 key term)-Organizational response to work-family issues (Ch. 6)-Galatea effect (Ch. 7 key term)-The use and effectiveness of modern incentive pay plans (Table 9-3)-New survey data on sexual harassment (Ch. 10)-Developing teamwork competencies (Table 11-4)-Decision making blunders (Ch. 12)-IDEO’s rules for brainstorming (Ch. 12)-Blogs (key term) and blogging (Ch. 14)-Participative management now integrated with empowerment (Ch.15)-New and expanded coverage of leadership traits and traits of bad leaders(Ch. 16)-Peter Drucker’s new tips for improving leadership effectiveness (Ch.16)-Full-range theory of leadership (Ch. 16)-Four underlying behaviors associated with transformational leadership(Ch. 16)-Shared leadership (Ch. 16 key term)-Level 5 leadership (Figure 16-5)-Role of followers in the leadership process (Ch. 16)• Improved PowerPoint slides: Prepared by Paige Wolf of GeorgeMason University, the improved PowerPoint slides are designed to 1)be meaningful lessons for students that encourage active thinking andparticipation and 2) allow the instructor to have at their fingertips theinformation they want to convey for each slide. The PowerPoint not onlyincludes overviews, key concepts, and materials from the text, but alsoprovides supplemental examples, charts, and data from outside sourcesto enhance lecture presentations. eInstruction discussion questions (CPS)are also included in the PowerPoint slides which can be used with orwithout the “clickers”.• Fresh cases and features: Continuing their tradition of being currentand relevant, the authors have included new chapter-opening vignettesfor every chapter. Sixteen of the chapter-closing OB in Action CaseStudies are new.• Up-to-date in-text business examples: This is a clear advantage overmany texts that tend to cite research findings without giving a realapplication.• Strong coverage of women in organizations: The text includes lots offemale role models and research insights on gender-related differences,reflecting women’s growing presence in the workplace.• Meta-analysis: When citing research many competitors will summarizeonly a few research studies and then draw a conclusion. Instead,Kreitner and Kinicki cite meta-analysis studies, which statistically summarizenumerous studies before arriving at conclusions-a more efficientand statistically accurate process.• Consistent pedagogical structure: Each topic presented in the textfollows a similar cadence: theory/research/practice. Following thisorder of explanation is logical, efficient and ensures that all conceptsare directly related.• In-text OB Exercises: Rather than just having only end-of-chapter exercises,Kreitner and Kinicki have numerous in-text exercises designed toinvolve students in the learning process and encourage them to discoverand understand their personal management styles.• International OB: Kreitner has an entire chapter (4) devoted toInternational OB, covering important concepts for today’s workforce,such as leadership lessons from the GLOBE project and cross-culturalcompetencies. Many of the Real World, Real People examples also showhow organizational behavior topics relate to a wide array of differentcountries and cultures, such as China, Australia, Japan, India, Finland,and Central America.• A strong emphasis on diversity with a complete chapter (2), manyin-text examples, and many Real World/Real People features devotedto this vital topic.CONTENTSPart 1 The World of Organizational Behavior Chp 1 OrganizationalBehavior: The Quest for People-Centered Organizations Chp 2 ManagingDiversity: Releasing Every Employee’s Potential Chp 3 OrganizationalCulture, Socialization, and Mentoring Chp 4 International OB:Managing across cultures Part 2 Individual Behavior in OrganizationsChp 5 Self-Concept, Personality, Abilities, and Emotions Chp 6 Values,Attitudes, and Job Satisfaction Chp 7 Social Perception and AttributionsChpt 8 Foundations of Motivation Chp 9 Improving Job Performancewith Goals, Feedback, Rewards, and Positive Reinforcement Part 3Group and Social Processes Chp 10 Group Dynamics Chp 11 Teamsand Teamwork Chp 12 Individual and Group Decision-Making Chp58HED 2007 Management.indd 5810/5/2006 1:24:15 PM