tion with Moldova 1 makes him a director very dedicated to <strong>the</strong>channel <strong>and</strong> <strong>the</strong>refore much <strong>in</strong>terested <strong>in</strong> improv<strong>in</strong>g Moldova1’s programm<strong>in</strong>g. On <strong>the</strong> o<strong>the</strong>r h<strong>and</strong>, Moldovan <strong>media</strong> expertsclaim, he is opposed to drastic <strong>in</strong>stitutional reform that would<strong>in</strong>volve lay<strong>in</strong>g <strong>of</strong>f staff (most <strong>of</strong> whom he has worked with foralmost 30 years). To DW Akademie Surdu stated several timesto be urg<strong>in</strong>g lay<strong>in</strong>g <strong>of</strong>f old staff <strong>and</strong> employ<strong>in</strong>g new young peoplebut lack<strong>in</strong>g adm<strong>in</strong>istrative support. 35 In contrast, structuralreforms could be implemented much more rigidly <strong>in</strong> <strong>the</strong> radiodepartment, as Alex<strong>and</strong>ru Dorogan served his whole fiveyearterm as director <strong>of</strong> radio broadcast<strong>in</strong>g, accord<strong>in</strong>g to TRMmanagement. DW Akademie project manager, Filip Slavkovic,states that Radio Moldova has changed <strong>the</strong> name <strong>of</strong> its flagshipnews program to Actualități <strong>and</strong> <strong>in</strong>troduced youth radio T<strong>in</strong>eret,first just onl<strong>in</strong>e <strong>and</strong> <strong>the</strong>n on-air too (although only <strong>in</strong> aboutone third <strong>of</strong> <strong>the</strong> country, cover<strong>in</strong>g only about one fourth <strong>of</strong> <strong>the</strong>population, notably not <strong>the</strong> capital Chiş<strong>in</strong>ău, but <strong>the</strong> town <strong>of</strong>Bălți), <strong>and</strong> <strong>the</strong> onl<strong>in</strong>e radio Muzical. Accord<strong>in</strong>g to Slavkovic, <strong>in</strong>Actualități, though, little changes <strong>in</strong> <strong>the</strong> program have beenmade (daily shifts have been partly <strong>in</strong>troduced). New job positions(for example, producer) have been <strong>in</strong>troduced on paperbut not <strong>in</strong> practice. While older employees have retired, newreporters <strong>and</strong> editors have been employed, so that overall<strong>the</strong> number <strong>of</strong> staff rema<strong>in</strong>ed <strong>the</strong> same – mak<strong>in</strong>g a more efficientproduction not possible, s<strong>in</strong>ce its costs rema<strong>in</strong>ed high,Slavkovic criticizes.TRM endorsed a code <strong>of</strong> ethics <strong>in</strong> 2007. The 59-page documentcovers all important aspects <strong>of</strong> journalistic ethics, fromaccuracy <strong>and</strong> impartiality to <strong>the</strong> question <strong>of</strong> how to coverelection campaigns <strong>and</strong> how to deal with sources, <strong>the</strong> right toprivacy <strong>of</strong> crime victims <strong>and</strong> methods for ga<strong>the</strong>r<strong>in</strong>g <strong>in</strong>formation.36 However, <strong>the</strong> code was adopted at a time when TRM actedas <strong>the</strong> government’s most important propag<strong>and</strong>a tool, thusviolat<strong>in</strong>g pr<strong>in</strong>ciples <strong>of</strong> impartiality <strong>and</strong> pluralism <strong>of</strong> op<strong>in</strong>ion,stipulated <strong>in</strong> <strong>the</strong> code, on a regular basis. In 2013, <strong>the</strong> Council<strong>of</strong> Observers approved a new statute which states impartiality,editorial <strong>in</strong>dependence, <strong>and</strong> political pluralism among <strong>the</strong>company’s mission goals, pr<strong>in</strong>ciples, <strong>and</strong> values. 37Capacity Build<strong>in</strong>g <strong>and</strong> Human ResourcesHuman resource management is probably <strong>the</strong> s<strong>in</strong>gle mostpress<strong>in</strong>g problem <strong>of</strong> Teleradio-Moldova. The company’s orig<strong>in</strong>sdate back to Soviet times <strong>and</strong> <strong>the</strong> human resource policy<strong>of</strong> that time has survived <strong>the</strong> fall <strong>of</strong> <strong>the</strong> Soviet Union bymore than 20 years. In April 2014, TRM employed 794 peopleto broadcast one TV program (347 employees) <strong>and</strong> three radioprograms (268 employees). The multi<strong>media</strong> department had18 people on its payroll, general <strong>service</strong>s 161. 38 At <strong>the</strong> beg<strong>in</strong>n<strong>in</strong>g<strong>of</strong> <strong>the</strong> reform process, TRM employed a workforce <strong>of</strong> roughly1000 people. A large part <strong>of</strong> TRM’s employees started work<strong>in</strong>gfor <strong>the</strong> company before 1991.Most <strong>in</strong>dependent experts estimate that <strong>the</strong> broadcastercould do without a third to a half <strong>of</strong> its staff. 39, 40 A substantialnumber <strong>of</strong> <strong>the</strong>m were not only tra<strong>in</strong>ed <strong>in</strong> Soviet times, most<strong>the</strong>m have also seen many presidents <strong>and</strong> directors com<strong>in</strong>g<strong>and</strong> go<strong>in</strong>g as well as editorial policies chang<strong>in</strong>g. It is, <strong>the</strong>refore,a major challenge to motivate <strong>the</strong>se employees to help transform<strong>the</strong> old (post-)Soviet radio <strong>and</strong> TV station <strong>in</strong>to a genu<strong>in</strong>e<strong>public</strong> broadcaster. Fur<strong>the</strong>rmore, it is obvious that not all employees<strong>of</strong> TRM have <strong>the</strong> commitment <strong>and</strong> <strong>the</strong> skills requiredfor <strong>the</strong> task.When <strong>the</strong> new management took over, it was decidedto reduce <strong>the</strong> number <strong>of</strong> staff <strong>in</strong> order to free resources. Thefreed f<strong>in</strong>ancial means were to be used to improve TRM’s programm<strong>in</strong>g.However, <strong>the</strong> management claims that Moldovanlabour laws make it almost impossible to lay <strong>of</strong>f staff. Several<strong>media</strong> experts, <strong>in</strong>terviewed for this study, th<strong>in</strong>k that this is afalse pretence.In 2010, TRM started to reform its salary system. Accord<strong>in</strong>gto Soviet tradition, journalists used to receive a ra<strong>the</strong>r low basicmonthly salary. In addition, every s<strong>in</strong>gle report made by a journalistwould raise <strong>the</strong> employee’s salary by a fixed amount. Thissystem rewarded quantity <strong>in</strong>stead <strong>of</strong> quality as it did not provide<strong>in</strong>centives for high quality output. Its reform was deemedto be crucial to <strong>the</strong> success <strong>of</strong> <strong>the</strong> reform process at TRM.The Soros Foundation issued a grant <strong>in</strong> 2011 for an expertto work out a system to monitor <strong>the</strong> performance <strong>of</strong> TRMstaff over <strong>the</strong> course <strong>of</strong> six months. The aim was to establisha constant monitor<strong>in</strong>g mechanism to evaluate <strong>the</strong> quality <strong>of</strong>work. The supervision system would have shown clearly whichmembers <strong>of</strong> staff were able to fulfill <strong>the</strong>ir tasks accord<strong>in</strong>g to<strong>the</strong>ir job description <strong>and</strong> who was unable to cope. This systemwould have led to lay<strong>of</strong>fs. With close monitor<strong>in</strong>g <strong>of</strong> performance,workers’ <strong>in</strong>sufficiencies could have been documented.In addition, <strong>the</strong>se records could have been used <strong>in</strong> eventualcourt cases to justify <strong>the</strong> lay<strong>of</strong>fs. 41 However, TRM’s managementdismissed <strong>the</strong> proposed system, say<strong>in</strong>g that <strong>the</strong>y lacked<strong>the</strong> human resources to implement it. 42Instead, <strong>the</strong> TRM management decided to put a bonus system<strong>in</strong> place, <strong>in</strong> which a basic salary is comb<strong>in</strong>ed with bonusesaccord<strong>in</strong>g to <strong>the</strong> performance <strong>of</strong> <strong>the</strong> staff. In <strong>the</strong> words <strong>of</strong> aTRM executive, <strong>the</strong> reform process has been “pa<strong>in</strong>ful” but hasmade some progress – even if only very slow. This process wasalso delayed several times. The Electronic Press Association(APEL) received a grant from <strong>the</strong> Soros Foundation Moldovato monitor <strong>the</strong> process closely. Four years after <strong>the</strong> processstarted, only Radio Actualităţi <strong>and</strong> <strong>the</strong> TV department Știri şiDezbateri (News <strong>and</strong> Debates) had implemented <strong>the</strong> new salarysystem. 43 40 percent <strong>of</strong> employees were work<strong>in</strong>g <strong>in</strong> l<strong>in</strong>ewith <strong>the</strong> new bonus system by spr<strong>in</strong>g 2014. 44In its report, APEL states that <strong>the</strong> staff has a very criticalview <strong>of</strong> <strong>the</strong> way this process has been h<strong>and</strong>led so far. APELpo<strong>in</strong>ts out that “<strong>the</strong> leadership <strong>of</strong> TRM did not sanction thoseresponsible for exceed<strong>in</strong>g <strong>the</strong> time-limits <strong>and</strong> <strong>the</strong> non-execution<strong>of</strong> <strong>the</strong> orders.” 45 The report also f<strong>in</strong>ds that <strong>the</strong> methods<strong>of</strong> performance evaluation need to be simplified, <strong>and</strong> that <strong>the</strong>implementation <strong>of</strong> <strong>the</strong> new system was <strong>in</strong>complete <strong>in</strong> <strong>the</strong> TVdepartment. This illustrates yet aga<strong>in</strong> how crucial a function-126
Part II Moldova: Slow but Successful Reform, Need for Visible Journalistic Quality<strong>in</strong>g middle management would be for TRM, as all decisionsdepend on <strong>the</strong> directors <strong>of</strong> <strong>the</strong> departments.In fact, says <strong>the</strong> Soros Foundation, <strong>the</strong> bonuses are ra<strong>the</strong>rsmall compared to <strong>the</strong> basic salary, 46 <strong>and</strong> do not provide <strong>in</strong>centivesfor high-quality report<strong>in</strong>g. Accord<strong>in</strong>g to Victoria Miron,TRM’s flawed salary reform constitutes a missed opportunityto make its <strong>in</strong>ternal processes more effective. This, <strong>in</strong> turn,would have given more room for manoeuvre for <strong>the</strong> cont<strong>in</strong>uouslyunderfunded company. 47 Miron argues that TRM’s managementwas not will<strong>in</strong>g to step <strong>in</strong>to conflict with its staff <strong>in</strong>order to push through a str<strong>in</strong>gent salary reform. 48The new payment system is “difficult given errors by managementas well as <strong>the</strong> resistance <strong>of</strong> <strong>the</strong> employees,” APEL criticizes<strong>in</strong> its report. None<strong>the</strong>less, it considers <strong>the</strong> framework for<strong>the</strong> payment system “satisfactory for ensur<strong>in</strong>g <strong>the</strong> cont<strong>in</strong>uation<strong>of</strong> reforms.” 49In early 2014, none <strong>of</strong> <strong>the</strong> TRM top managers was satisfie<strong>dw</strong>ith <strong>the</strong> reform <strong>and</strong> <strong>the</strong> president showed read<strong>in</strong>ess to ab<strong>and</strong>onit, if a new system could be adopted. 50With regard to capacity development, <strong>the</strong> situation at TRMis ra<strong>the</strong>r dire. The broadcaster still relies heavily on externaltra<strong>in</strong><strong>in</strong>g by foreign experts to enhance its employees’ pr<strong>of</strong>essionalism.In addition, it organizes tra<strong>in</strong><strong>in</strong>g courses <strong>and</strong> sem<strong>in</strong>arswith heads <strong>of</strong> department or <strong>public</strong> figures as speakers.The <strong>in</strong>stallation <strong>of</strong> a tra<strong>in</strong><strong>in</strong>g center is on <strong>the</strong> agenda <strong>of</strong> TRM’smanagement. 51 The Independent Journalism Centre (IJC) stateshowever that <strong>the</strong> plan for <strong>the</strong> tra<strong>in</strong><strong>in</strong>g center could have beenrealized a long time ago. Accord<strong>in</strong>g to <strong>the</strong> NGO, <strong>the</strong> problemwas that <strong>the</strong> TRM alleged it was not able to pay an employee torun <strong>the</strong> tra<strong>in</strong><strong>in</strong>g center. All <strong>in</strong> all, TRM is throw<strong>in</strong>g away a vitalopportunity by fail<strong>in</strong>g to <strong>in</strong>vest sufficiently <strong>in</strong> staff tra<strong>in</strong><strong>in</strong>g.F<strong>in</strong>anc<strong>in</strong>g, Management <strong>and</strong> Newsroom StructuresF<strong>in</strong>anc<strong>in</strong>g is crucial for a <strong>public</strong> broadcaster. It determ<strong>in</strong>es itseditorial <strong>in</strong>dependence as well as <strong>the</strong> quality <strong>of</strong> its <strong>service</strong>srendered to <strong>the</strong> <strong>public</strong>. For TRM, f<strong>in</strong>anc<strong>in</strong>g has always beena difficult question. The audio-visual codex stipulates that<strong>the</strong> “Parliament guarantees that f<strong>in</strong>anc<strong>in</strong>g is secure <strong>and</strong> correspondsto <strong>the</strong> needs <strong>of</strong> <strong>the</strong> activities <strong>of</strong> <strong>the</strong> company.” 52 Inreality, TRM has always lacked sufficient fund<strong>in</strong>g. In <strong>the</strong> taskschedule for 2014, it has been estimated that <strong>the</strong> company willneed 139 million MDL (7.5 million euros). However, <strong>the</strong> companywill receive only 82 million MDL (4.4 million euros) from<strong>the</strong> national budget. In addition, it expects to be able to earnano<strong>the</strong>r 15 percent <strong>of</strong> its budget (20 million MDL or 1.08 millioneuros) through o<strong>the</strong>r sources <strong>of</strong> <strong>in</strong>come (advertis<strong>in</strong>g <strong>and</strong>sponsor<strong>in</strong>g). This leaves 26 percent <strong>of</strong> its budget unfunded,mean<strong>in</strong>g that TRM cannot fulfill certa<strong>in</strong> tasks that are part<strong>of</strong> its responsibilities as a <strong>public</strong> broadcaster. The potentialto generate revenue from advertis<strong>in</strong>g is limited. TRM names<strong>the</strong> small advertis<strong>in</strong>g market <strong>in</strong> Moldova <strong>and</strong> its monopolystructure as <strong>the</strong> ma<strong>in</strong> hurdles. 53 The fact that TRM’s fund<strong>in</strong>gis assigned on an annual basis from <strong>the</strong> state budget makes<strong>the</strong> broadcaster prone to political <strong>in</strong>fluence <strong>in</strong> various regards.This may imply cuts to TRM’s budget because <strong>the</strong> governmentdeems o<strong>the</strong>r spheres more important than <strong>the</strong> f<strong>in</strong>anc<strong>in</strong>g <strong>of</strong> an<strong>in</strong>dependent <strong>public</strong> broadcaster. With various private TV stations<strong>in</strong> Moldova be<strong>in</strong>g owned by very <strong>in</strong>fluential politicians,it could also mean that TRM is h<strong>in</strong>dered <strong>in</strong> its development <strong>in</strong>order to reduce its competitiveness. F<strong>in</strong>ally, <strong>the</strong>re is, <strong>of</strong> course,always <strong>the</strong> danger that <strong>the</strong> government asks for report<strong>in</strong>g tobe weighted <strong>in</strong> its favor <strong>in</strong> return for sufficient fund<strong>in</strong>g. For2014, <strong>the</strong> M<strong>in</strong>istry <strong>of</strong> F<strong>in</strong>ance cut TRM’s budget by 12 millionMDL (0.64 million euros), <strong>the</strong> part <strong>of</strong> <strong>the</strong> budget that was <strong>in</strong>tendedfor <strong>the</strong> (technological) development <strong>of</strong> <strong>the</strong> channel.At present, <strong>the</strong> <strong>media</strong> experts <strong>in</strong>terviewed for this studydon’t believe that political <strong>in</strong>fluence has been exerted through<strong>the</strong> f<strong>in</strong>anc<strong>in</strong>g <strong>of</strong> <strong>the</strong> company so far. However, all experts havestressed that <strong>the</strong> mode <strong>of</strong> TRM f<strong>in</strong>anc<strong>in</strong>g may pose a potentialrisk for <strong>the</strong> future. 54TRM can hardly compete with <strong>the</strong> private channels, as ithas been notoriously underf<strong>in</strong>anced throughout its existence.A lot <strong>of</strong> its shows still exude <strong>the</strong> atmosphere <strong>of</strong> early post-Soviettelevision. Studios have not been modernized s<strong>in</strong>ce <strong>the</strong> fall<strong>of</strong> <strong>the</strong> Soviet Union. In 2013, TRM started on a project to updateits ma<strong>in</strong> television studio out <strong>of</strong> which Moldova 1’s ma<strong>in</strong>news <strong>and</strong> current affairs programs are broadcast: <strong>the</strong> news,<strong>the</strong> morn<strong>in</strong>g show, <strong>and</strong> <strong>the</strong> most important talk-show format.By renovat<strong>in</strong>g <strong>the</strong> studio, <strong>the</strong> channel wanted to make <strong>the</strong>seprograms more attractive to <strong>the</strong> audience (after all, <strong>in</strong>formationis <strong>the</strong> core m<strong>and</strong>ate <strong>of</strong> a <strong>public</strong> broadcaster). The new look<strong>of</strong> <strong>the</strong> shows was also meant to be a visible sign to <strong>the</strong> <strong>public</strong>that TRM is chang<strong>in</strong>g. However, <strong>the</strong> process was stalled for along time as <strong>the</strong> Council <strong>of</strong> Observers refused to approve <strong>the</strong>35Filip Slavkovic, Country Manager,DW Akademie.36St<strong>and</strong>ardele pr<strong>of</strong>esionale şi pr<strong>in</strong>cipiileeticii jurnalistice <strong>in</strong>emisiunile IPNA Compania„Teleradio-Moldova.“ Regulamentd<strong>in</strong> 7.11.2007.37Statutul Instituţiei PubliceNaţionale a AudiovizualuluiCompania „Teleradio-Moldova”(în redacţie nouă).38Constant<strong>in</strong> Mar<strong>in</strong>,President <strong>of</strong> TRM.39IREX 2013.40Interview <strong>in</strong> Chiş<strong>in</strong>ău<strong>in</strong> August 2013.41Victoria Miron, Head <strong>of</strong>Mass-Media Program <strong>of</strong> <strong>the</strong>Soros Foundation Moldova.42Ibid.43APEL 2014.44Constant<strong>in</strong> Mar<strong>in</strong>,President <strong>of</strong> TRM.45APEL 2014.46Victoria Miron, Head <strong>of</strong>Mass-Media Program <strong>of</strong> <strong>the</strong>Soros Foundation Moldova.47See 7.5.3.48Victoria Miron, Head <strong>of</strong>Mass-Media Program <strong>of</strong> <strong>the</strong>Soros Foundation Moldova.49ICJ 2012, 9.50Filip Slavkovic, Country Manager,DW Akademie.51Constant<strong>in</strong> Mar<strong>in</strong>, President<strong>of</strong> TRM.52Codul Audiovizualului,Articolul 64 (1) Bugetulcompaniei.53Constant<strong>in</strong> Mar<strong>in</strong>,President <strong>of</strong> TRM.54Various <strong>in</strong>terviews conductedby <strong>the</strong> author <strong>in</strong> 2013 <strong>and</strong> 2014.Edition DW Akademie In <strong>the</strong> Service <strong>of</strong> <strong>the</strong> Public 127
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PrefacePrefaceA mouthpiece of gover
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Part I: Developing Public Service M
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Part I IntroductionSo the evolution
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Part I Introductionand that this ha
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Part I IntroductionConsequently Ham
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AppendixReferencesACT et al. (2004)
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Part I Definitions and ConceptsTran
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The Strategic ModelPolitical and le
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Research QuestionsTo sum up we now
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Part I Definitions and ConceptsEdit
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Part II Afghanistan: Reform Fear, L
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Part II Afghanistan: Reform Fear, L
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Part II Afghanistan: Reform Fear, L
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Part II Afghanistan: Reform Fear, L
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Part II Afghanistan: Reform Fear, L
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Part II Afghanistan: Reform Fear, L
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Part II Afghanistan: Reform Fear, L
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Part II Kyrgyzstan: Advancements in
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Part II Kyrgyzstan: Advancements in
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Part II Kyrgyzstan: Advancements in
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However, thanks to the input of exp
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and that the present situation of t
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Part II Kyrgyzstan: Advancements in
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Part II Kyrgyzstan: Advancements in
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Part II Kyrgyzstan: Advancements in
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AppendixReferencesBertelsmann Found
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Characteristics Status Changes and
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Function B92 RTS Comment/Conclusion
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International Media Development Par
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Part III Nigeria: Freedom Radio, an
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Part III Nigeria: Freedom Radio, an
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Part III Nigeria: Freedom Radio, an
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Part III Nigeria: Freedom Radio, an
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Nonetheless, whilst the outlet prid
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Status of Freedom Radio Muryar Jama
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Characteristics Status Changes and
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General Functions II: IntegrationFu
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AppendixReferencesAgbakwuru, JohnBo
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11Nepal: Radio Sagarmatha,an Asian
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Today, there are over 250 community
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- To educate the masses in issues o
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The methods that were applied to de
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Despite its mission statement, many
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news, Radio Sagarmatha has subscrib
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- One big issue is financial sustai
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Status of Radio SagarmathaCharacter
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Characteristics Status Changes/Adva
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General Functions II: IntegrationFu
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PartnerAim of the cooperation(e.g.,
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AppendixReferencesACORAB - Associat
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Real Clear Politics (March 29, 2011
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12Bolivia, Colombia, Ecuador:Three
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Culturally, Latin America is seen a
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In contrast, the second sector, com
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cial capitals, Oruro and Cochabamba
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CORAPE. There is an institutional a
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With regard to Vokaribe, no systema
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of community radio and establishing
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oadcasters emerge as a collective a
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A second field should be the streng
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Status of Radio Pio XII, Vokaribe a
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Characteristics Radio Pio XII, Sigl
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Characteristics Radio Pio XII, Sigl
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General Functions I: Political Sphe
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General Functions II: IntegrationFu
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International Media Development Par
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AppendixReferencesAdlatina.com (Feb
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List of InterviewsAcosta, Ana Marí
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Part IV: The Way Forward13Organizat
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Thus, the range spans from the phys
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In the steering committee mentioned
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The change process is intended to s
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Part Project 3: Restructuring of NH
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SteeringThe complexity of the proce
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often also serves the purpose of en
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Conclusions and Recommendations278
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Based on these considerations we di
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Namibia the state broadcaster under
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ening of identity, cultural cohesio
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support for Radio Pio XII in Bolivi
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This list of possible solutions and
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In sum, media development actors sh
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Authors292
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Priya EsselbornPriya Esselborn is t
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