Consequently, although B92 cannot be understood as an alternative<strong>public</strong> <strong>service</strong> broadcaster anymore, it still featurescerta<strong>in</strong> <strong>public</strong> <strong>service</strong> characteristics. Out <strong>of</strong> all commercial<strong>media</strong> <strong>in</strong> Serbia B92 comes closest to PSB. 62Radio Television <strong>of</strong> Serbia (RTS)Under <strong>the</strong> first law on Public Broadcast<strong>in</strong>g, which was adopted<strong>in</strong> 1991, <strong>the</strong> hi<strong>the</strong>rto <strong>in</strong>dependent broadcasters Radio TelevisionBelgrade (RTB), Radio Television Novi Sad <strong>and</strong> RadioTelevision Prist<strong>in</strong>a were merged <strong>and</strong> became part <strong>of</strong> <strong>the</strong> newcentralized <strong>media</strong> conglomerate Radio Television <strong>of</strong> Serbia(RTS) – which from <strong>the</strong> beg<strong>in</strong>n<strong>in</strong>g was completely controlledby <strong>the</strong> Milošević government. 63 Around 1,000 journalists werefired because <strong>the</strong>y were considered politically problematic by<strong>the</strong> regime. 64 The control <strong>of</strong> <strong>the</strong> authoritarian government ledto a deterioration <strong>of</strong> pr<strong>of</strong>essional st<strong>and</strong>ards, which resulted <strong>in</strong>decreas<strong>in</strong>g credibility <strong>and</strong> <strong>in</strong>fluence <strong>of</strong> <strong>the</strong> formerly successfulbroadcaster. RTS quickly became Milošević’s propag<strong>and</strong>a <strong>in</strong>strument– <strong>and</strong> thus its headquarters <strong>the</strong> ma<strong>in</strong> place <strong>of</strong> assemblyfor <strong>the</strong> mass protests <strong>in</strong> <strong>the</strong> 1990s. Dur<strong>in</strong>g <strong>the</strong> NATO bomb<strong>in</strong>gs<strong>in</strong> 1999, <strong>the</strong> broadcaster was even declared a military goalbecause it was seen as <strong>the</strong> ma<strong>in</strong> promoter <strong>of</strong> <strong>the</strong> Milošević regime.65 Consequently, transmitter masts, technical equipmentsuch as studios <strong>and</strong> RTS’s headquarters were destroyed by <strong>the</strong>NATO; 16 employees died. 66 Although never declared a warcrime, <strong>the</strong> bomb<strong>in</strong>g <strong>of</strong> RTS was sharply criticized by <strong>in</strong>ternational<strong>media</strong> <strong>and</strong> human rights organizations. The dissatisfaction<strong>and</strong> anger <strong>of</strong> <strong>the</strong> Serbian population towards RTS becameeven more apparent dur<strong>in</strong>g <strong>the</strong> huge protests <strong>in</strong> 2000, whichf<strong>in</strong>ally resulted <strong>in</strong> <strong>the</strong> fall <strong>of</strong> Milošević: Protesters occupiedboth <strong>the</strong> parliament <strong>and</strong> RTS’s headquarters, <strong>and</strong> even set <strong>the</strong>latter on fire. 67Under <strong>the</strong> Broadcast<strong>in</strong>g Law, RTS was formally transformed<strong>in</strong>to a <strong>public</strong> <strong>service</strong> broadcaster on April 30, 2006. 68 Currently,RTS employs around 3,500 people. 69 As will be seen later, thishuge number <strong>of</strong> employees is one <strong>of</strong> <strong>the</strong> biggest problems RTSis fac<strong>in</strong>g.RTS television consists <strong>of</strong> <strong>the</strong> follow<strong>in</strong>g three nationwidechannels: The ma<strong>in</strong> channel RTS 1 broadcasts ma<strong>in</strong>ly <strong>in</strong>formation<strong>and</strong> enterta<strong>in</strong>ment. RTS 2 focuses on educational <strong>and</strong>cultural programs as well as sport<strong>in</strong>g events <strong>and</strong> parliamentarysitt<strong>in</strong>gs. RTS Digital 70 is available through DVB-T2 <strong>and</strong> airsclassical music, jazz <strong>and</strong> ballet performances <strong>and</strong> broadcastsvarious concerts. Fur<strong>the</strong>r, RTS SAT is RTS’s satellite <strong>service</strong> createdto serve <strong>the</strong> Serbian diaspora across <strong>the</strong> world, broadcast<strong>in</strong>g<strong>the</strong> most popular programs from RTS 1 <strong>and</strong> RTS 2. The twochannels have <strong>the</strong> follow<strong>in</strong>g program structure:RTS 1Genre Percentage (%)Information/news 31,83TV Series 20,82Movies 13,78Documentaries 7,71Enterta<strong>in</strong>ment 5,76Live sports 4,90Advertis<strong>in</strong>g 4,54Children 2,79Music 1,85Self-promotion 1,65Education/Science 1,49Sports 1,42Culture/Arts 0,76Religion 0,68RTS 2Genre Percentage (%)Live sports 15,23Information/news 13,99Documentaries 13,37Education/Science 12,48Music 10,92Culture/Arts 7,30Children 6,85TV Series 4,34Enterta<strong>in</strong>ment 3,68Movies 3,04Advertis<strong>in</strong>g 2,83Religion 2,63Sports 2,43Self-promotion 0,92Source: RRA, 2012 (p. 16 & p. 59)166
Part III Serbia: Two Very Different Models <strong>of</strong> Successful Public Service MediaRTS radio consists <strong>of</strong> four nationwide channels: Radio Belgrade1, which is <strong>the</strong> ma<strong>in</strong> channel – <strong>and</strong> also <strong>the</strong> second-mostlistened-to channel <strong>in</strong> Serbia – broadcast<strong>in</strong>g news, current affairs,educational, cultural <strong>and</strong> enterta<strong>in</strong>ment programs. RadioBelgrade 2 is a cultural station, which broadcasts documentaries,religious discussions, jazz <strong>and</strong> classical music 14 hours daily(6 a.m. until 8 p.m.). Radio Belgrade 3 shares <strong>the</strong> same radiowaves as Radio Belgrade 2 <strong>and</strong> is broadcast from 8 p.m. until 6a.m. focus<strong>in</strong>g on artistic music, philosophy, radio dramas <strong>and</strong>social <strong>and</strong> political sciences. 71 Fur<strong>the</strong>r, Radio Belgrade 202 is directedtowards a younger audience, broadcast<strong>in</strong>g short newssegments, rock <strong>and</strong> pop music, <strong>and</strong> current cultural, social <strong>and</strong>political trends. As mentioned above, RTS 1 is Serbia’s televisionchannel with <strong>the</strong> highest daily reach (market share <strong>of</strong> 22%, see2.0). Fur<strong>the</strong>r, its daily news program Dnevnik (<strong>the</strong> flagship even<strong>in</strong>g<strong>edition</strong>) rema<strong>in</strong>s Serbia’s most-watched news program. 72Overall it can be said that today, eight years after becom<strong>in</strong>ga <strong>public</strong> <strong>service</strong> broadcaster, RTS fulfills <strong>the</strong> basic <strong>public</strong> <strong>service</strong>broadcast<strong>in</strong>g <strong>functions</strong>. In <strong>the</strong> course <strong>of</strong> around 15 years it hasdeveloped from <strong>the</strong> propag<strong>and</strong>a tool <strong>of</strong> an authoritarian regimeto a respected <strong>and</strong> pr<strong>of</strong>essional broadcaster, whose reputation<strong>and</strong> credibility is constantly improv<strong>in</strong>g. 73 However RTS is still <strong>in</strong><strong>the</strong> middle <strong>of</strong> a complex <strong>transformation</strong> process. Its differentaspects <strong>and</strong> rema<strong>in</strong><strong>in</strong>g problems as well as <strong>the</strong> agents <strong>in</strong>volved<strong>in</strong> <strong>the</strong> changes will be discussed <strong>in</strong> <strong>the</strong> follow<strong>in</strong>g.Stakeholders <strong>in</strong> <strong>the</strong> Transformation ProcessOverall, <strong>the</strong> European Union, USAID through <strong>the</strong> InternationalResearch & Exchanges Board (IREX), <strong>the</strong> Swedish Hels<strong>in</strong>kiCommittee for Human Rights, <strong>and</strong> <strong>the</strong> OSCE have been <strong>the</strong>ma<strong>in</strong> players <strong>in</strong> support<strong>in</strong>g <strong>the</strong> Serbian <strong>media</strong> system. 74 However,while especially USAID has focused on private <strong>media</strong>, <strong>the</strong>EU <strong>in</strong> cooperation with BBC Media Action has concentrated on<strong>the</strong> <strong>public</strong> broadcaster RTS.European UnionThe European Union has been a key player <strong>in</strong> develop<strong>in</strong>g <strong>in</strong>dependent<strong>media</strong> <strong>in</strong> Serbia, support<strong>in</strong>g projects focused on devis<strong>in</strong>ga positive legal <strong>and</strong> regulatory framework, journalismtra<strong>in</strong><strong>in</strong>g <strong>and</strong> improv<strong>in</strong>g <strong>the</strong> economic susta<strong>in</strong>ability <strong>of</strong> <strong>in</strong>dependent<strong>media</strong>. The EU has <strong>in</strong>vested around ten million Euros<strong>in</strong> projects for RTS. 75 Between 2003 <strong>and</strong> 2005 it provided a newnews studio, technical equipment such as an ENG (electronicnews ga<strong>the</strong>r<strong>in</strong>g) van for broadcast<strong>in</strong>g from <strong>the</strong> street as well asextensive journalism tra<strong>in</strong><strong>in</strong>g. Fur<strong>the</strong>r, <strong>in</strong> 2003 a full audit <strong>and</strong>scann<strong>in</strong>g <strong>of</strong> <strong>the</strong> whole structure <strong>of</strong> RTS was conducted provid<strong>in</strong>grecommendations for improvement. The results, however,were never taken <strong>in</strong>to account by RTS’s management. 76BBC Media ActionThe major project that RTS has benefitted from s<strong>in</strong>ce <strong>the</strong>democratic changes was implemented between May 2007 <strong>and</strong>November 2009 by BBC Media Action, with EU fund<strong>in</strong>g. Ac-cord<strong>in</strong>g to BBC Media Action, <strong>the</strong> project, called “Technical Assistanceto RTS, Serbia”, had a very positive impact on RTS <strong>and</strong>is considered one <strong>of</strong> BBC Media Action’s flagship projects. Theproject’s primary objective was to assist RTS, through tra<strong>in</strong><strong>in</strong>g,<strong>in</strong> its <strong>transformation</strong> process. The focus was on <strong>the</strong> improvement<strong>of</strong> <strong>the</strong> journalistic output, particularly <strong>the</strong> quality <strong>of</strong>news <strong>and</strong> current affairs programs <strong>in</strong> TV <strong>and</strong> Radio Belgrade1 <strong>and</strong> Radio 202. For this purpose, BBC Media Action providedtra<strong>in</strong><strong>in</strong>gs <strong>in</strong> three major areas: (1) Journalism skills: Improvement<strong>of</strong> craft skills at RTS with<strong>in</strong> <strong>the</strong> TV <strong>and</strong> radio newsga<strong>the</strong>r<strong>in</strong>gteams; (2) production skills: Improvement <strong>of</strong> technicalskills both with<strong>in</strong> <strong>the</strong> newsga<strong>the</strong>r<strong>in</strong>g teams <strong>and</strong> at <strong>the</strong> TV studios;(3) management skills: Improvement <strong>of</strong> <strong>the</strong> capacity <strong>of</strong>editorial managers to produce focused, participatory <strong>and</strong> costeffectiveoutput, which responds to audience needs; as well asenhanc<strong>in</strong>g wider managerial know-how <strong>and</strong> f<strong>in</strong>ancial systemsat RTS. 77 Prior to <strong>the</strong> implementation <strong>of</strong> <strong>the</strong> <strong>in</strong>-house tra<strong>in</strong><strong>in</strong>gprogram <strong>the</strong> key tra<strong>in</strong><strong>in</strong>g needs as well as <strong>the</strong> key stakeholdersfrom across <strong>the</strong> organisation were identified.Over <strong>the</strong> 30-month lifespan <strong>of</strong> <strong>the</strong> project, BBC Media Actionmanaged to tra<strong>in</strong> more than 100 journalists across TV<strong>and</strong> radio <strong>and</strong> more than 100 production <strong>and</strong> technical staff. 78In addition to <strong>the</strong> journalism <strong>and</strong> news editor courses, which<strong>in</strong>cluded practical exercises, on-<strong>the</strong>-job mentor<strong>in</strong>g was part<strong>of</strong> <strong>the</strong> project. That means that mentors were present <strong>in</strong> <strong>the</strong>workplace, able to give direct feedback <strong>and</strong> provide cont<strong>in</strong>uousconsultation on <strong>the</strong> whole production process <strong>of</strong> <strong>the</strong> programs,<strong>in</strong>clud<strong>in</strong>g plann<strong>in</strong>g, editorial meet<strong>in</strong>gs, go<strong>in</strong>g out onstories, workflows <strong>of</strong> newsrooms, manag<strong>in</strong>g <strong>the</strong> process <strong>of</strong>news as well as HR selection <strong>of</strong> staff. 79 Moreover, through studyvisits <strong>the</strong> project aimed to raise awareness <strong>of</strong> best practice at<strong>public</strong> <strong>service</strong> <strong>media</strong> across Europe.62Aleks<strong>and</strong>ar Djordjević; Media<strong>and</strong> Information Officer,Delegation <strong>of</strong> <strong>the</strong> EuropeanUnion to <strong>the</strong> Re<strong>public</strong> <strong>of</strong> Serbia.63Milut<strong>in</strong>ović, 2011.64Ibid. p. 115.65Ibid.66Ibid.67Milut<strong>in</strong>ović, 2011,. 117.68Ibid., 126. As mentioned already,ano<strong>the</strong>r regional <strong>public</strong> <strong>service</strong>broadcaster for <strong>the</strong> Nor<strong>the</strong>rnprov<strong>in</strong>ce <strong>of</strong> Vojvod<strong>in</strong>a (RTV)was established as well.69Matic 2012; Saša Mirković;Assistant M<strong>in</strong>ister for Information.70RTS digital started <strong>in</strong> 2008 as anexperimental channel test<strong>in</strong>gdigital broadcast<strong>in</strong>g.71Djordje Vlajic, Editor-<strong>in</strong>-Chief<strong>of</strong> Radio Belgrade 1, <strong>in</strong> <strong>in</strong>terview72All <strong>in</strong>terviewees.73Ibid.74European Commission 2009;f<strong>in</strong>al report <strong>of</strong> <strong>the</strong> major BBCMedia Action project “TechnicalAssistance to RTS, Serbia”implemented with EU fund<strong>in</strong>g;document provided byBBC Media Action.75Aleks<strong>and</strong>ar Djordjević; Media<strong>and</strong> Information Officer,Delegation <strong>of</strong> <strong>the</strong> EuropeanUnion to <strong>the</strong> Re<strong>public</strong> <strong>of</strong> Serbia.76Ibid.77European Commission 2009.78Ibid., 3.79Simon Derry , Regional Directorat BBC Media Action.Edition DW Akademie In <strong>the</strong> Service <strong>of</strong> <strong>the</strong> Public 167
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PrefacePrefaceA mouthpiece of gover
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Part I: Developing Public Service M
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Part I IntroductionSo the evolution
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Part I Introductionand that this ha
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Part I IntroductionConsequently Ham
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AppendixReferencesACT et al. (2004)
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Part I Definitions and ConceptsTran
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The Strategic ModelPolitical and le
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Research QuestionsTo sum up we now
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Part I Definitions and ConceptsEdit
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Part II Afghanistan: Reform Fear, L
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Part II Kyrgyzstan: Advancements in
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However, thanks to the input of exp
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AppendixReferencesBertelsmann Found
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Part II Namibia: Multilingual Conte
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live on two US Dollars a day or les
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According to the interviewed stakeh
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Characteristics Status Changes and
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PartnerAim of the cooperation(e.g.,
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Real Clear Politics (March 29, 2011
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12Bolivia, Colombia, Ecuador:Three
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Culturally, Latin America is seen a
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CORAPE. There is an institutional a
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Thus, the range spans from the phys
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support for Radio Pio XII in Bolivi
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Authors292
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Priya EsselbornPriya Esselborn is t
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About UsDW Akademie is Germany’s