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PROFESSIONAL EXPERIENCE APEX COMPUTER, Chicago, IL 2000 – Present A leading technology company providing end-­‐to-­‐end technology solutions and services to customers across every aspect of global commerce. Rapidly promoted through a series of increasingly responsible leadership positions, driving the delivery of services at regional, national, and global levels. Vice President, Human Resources – Enterprise Services (formerly G-­‐Force), (2008 – Present) Director, HR – Global IT /Director, HR – EMEA (2004 – 2008) Manager, Learning & Development – U.S. Enterprise Sales (2003 – 2004) Lead HR Business Partner – U.S. Enterprise Sales (2002 – 2003) HR Business Partner – U.S. Enterprise Sales, Western Region (2000 – 2002) Lead 12 direct reports and dotted-­‐line manage more than 75 professionals serving as generalists or specialists in Compensation, Learning and Development, and Recruitment. Closely manage a $4.1B regional labor budget as well as a $350M non-­‐labor budget. Conceive, establish, and drive the implementation of workforce planning, acquisition and integration, talent management, and employee engagement strategies. Ensure the development of a workforce with skills strategically aligned to meet the needs of a high-­‐growth technology service business. Work in close collaboration with business unit managers to facilitate the continued professional development of skilled individual contributors, sales executives, and senior business leaders. JAMES MADISON 1234 Main Street 630-­‐555-­‐5555 Elmhurst, IL 60126 jmadison@yahoo.com CHIEF HUMAN RESOURCE OFFICER Driving the Business and HR Transformation that Evolves the Organization Highly experienced and accomplished Senior Human Resource Executive with a record of innovation, achievement, and rapid promotion through the HR leadership ranks of Apex Computer, a leading technology company. Currently Vice President, Human Resources – Enterprise Services, an HR business function supporting a $20B business unit with more than 70,000 employees around the globe. A key player in Apex’s 2008 acquisition of G-­‐Force, one of the largest acquisitions of its kind in the history of the technology industry. A rapidly rising star within Apex’s ranks, known for integrating and transforming companies, including employees, cost structures, and cultures. Natural leader who quickly pivots from integration to management and innovation in a high-­‐growth environment. Exceptional presenter, motivator, and mediator for professionals ranging from individual contributors to C-­‐level executives, in both small and large settings. Thought-­‐provoking HR leader who clearly delineates strategy, defines methodology, and delivers the tools, environment, vision, and empowerment to improve employee performance. Core Competencies Strategic Planning • Change Management • Corporate Communications • Training • Policy Development Profit Building • Operations Streamlining • Staff Management • Team Leadership • Workforce Planning Acquisition & Integration • Restructuring • Talent Management • Employee Engagement • Succession Planning JAMES MADISON PAGE TWO jmadison@yahoo.com APEX COMPUTER: KEY ACCOMPLISHMENTS Played a lead role in transformation initiatives, driving Acquisition Integration, Business and HR Transformation, and Talent Management while instilling a culture of leadership and innovation. HR leader in 2 of Apex’s industry-­‐leading internal business transformations. §§§Key contributor in the successful 2008 acquisition and integration of G-­‐Force – widely regarded as one of the largest and most successful acquisitions in the history of the technology industry. Executed the integration plan in only 14 months, 22 months ahead of schedule. − Cut labor costs by $2B and non-­‐labor costs by $500M while driving a net margin improvement of 8 points. − Created an organization design and cost structure to grow top-­‐line revenue by $1B since acquisition. − Reorganized the leadership structure as well as the delivery and service organizations. Pivotal participant in the design and development of a best-­‐in-­‐class HR structure featuring an industry-­recognized and award-­‐winning HR Optimization Model (HROM). − Envisioned and developed the strategy that determined how to separate business/strategic HR from transactional HR. Moved the HR organization to a managed self-­‐service model for common HR transactions. Cut HR costs 40%. − Acquired world-­‐class HR professionals to enhance every HR practice within the company. Principal driver in eliminating >$2B in internal IT costs. Transformed a bloated 22,000-­‐person workforce to a re-­‐skilled 10,000 person orgaization that developed 6 next-­‐generation data centers and transformed Apex’s internal IT function into a world-­‐class infrastructure. Eliminated thousands of IT applications company-­‐wide. − Changed the IT organizational skill mix to 75% innovation and 25% “system sustain” resources. − Transformed the workforce from 50% contingent/50% badged to 90% badged/10% contingent. − Served as Global IT HR Director for EMEA while successfully collaborating with European Works Councils and Unions to reduce the European workforce by 25%, retrain the remaining teams, and attract new talent in the face of a difficult market. − Developed robust Talent Management program that focused on strict adherence to Apex’s performance management philosophy and a commitment to refresh the bottom 20% of performers every year. HEALTHCARE FOOD SPECIALISTS, INC., Atlanta, GA 1997 – 2000 Provider of food and nutrition services to over 650 hospitals and senior living facilities throughout the U.S. Director, Human Resources – Midwest Region Drove the delivery of HR services to 1000 professionals staffing more than 35 acute care and senior living facilities. Provided vision and leadership in Training and Development, Organizational Design and Succession Planning, Client and Team Relationships, and Employee Relations. Early career success providing Human Resource Leadership as Director of Training, Development, and Employee Relations for Perkins Restaurants, and as Manager of Training and Development for The Shoe Barn. Developed The Shoe Barn’s training department from the ground up. EDUCATION Bachelor of Arts, University of Illinois, Champaign-­‐Urbana, IL CHAPTER 7 : HRLadder: Resume Samples & Keywords179