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JANELLE THOMPKINSjthompkins@gmail.com 749 Elliot Street ¥ Chicago, IL 60612 213-555-5555GLOBAL TECHNOLOGY EXECUTIVEOperations & Project Management / Quality AssuranceSkilled technology professional dedicated to leveraging company resources to streamline processes and drive costreduction. Exceptional collaborator experienced in leading cross-functional and matrixed teams both nationallyand internationally. Creative strategist who executes innovative and cost-effective process solutions.Change Management | Project Management | Start-Ups, Turnarounds & Restructuring | Strategic Planning | Team LeadershipNeeds Assessment | Process Improvement | QA Testing | Technical Support Operations | Deployment & MigrationsPROFESSIONAL EXPERIENCEStockOps, Inc., Chicago, IL2003 to PresentEuro-American corporation that operates multiple international securities exchanges and a non-profit securitiesoversight organization. Market cap of $7B and revenues of $4B.MANAGING DIRECTOR OPERATIONS (2008 to Present)Promoted to manage 30 employees in a 3-area matrix environment (Chicago, London, Hong Kong). Monitor totaltrading environment: design and manage all emergency processes; ensure 100% uptime through rapid diagnosisof error messages and accurate execution of recovery procedures; and install, integrate, and update applicationsand systems into existing UNIX/LINUX/Windows environment.Efficiency and Business Improvements¥ Increased operational capacity 100%+ within the last year without personnel increase by enhancingproductivity through efficiency and automation.¥ Saved 100 man hours/week through Tidal management tool and automation/scripting of manual checklists.¥ Developed response procedures to address trade desk and customer requests in a 24x7 environment.¥ Introduced unified rating system for readiness through standardized training, testing, and evaluation of allnew personnel.¥ Created Òfollow-the-sun” operational procedures implemented across the US, Europe, and Asia.¥ Collaborated with international team to create worldwide Change Management Process for applicationupdates. Sole presenter of proposal to senior executive team prior to implementation.Technology Achievements¥ Established governance on outage strategies, reducing downtime 25%.¥ Slashed production incidents 75% over a 12-month period through utilization of ITIL principles.¥ Led cross-functional team in upgrading Equity and Options trading environments with zero downtime.¥ Created Continuous Improvement Program (CIP) that increased documented procedures 15%.¥ Decreased Level 1 Service Instances (production interruptions) 50% by employing internal metrics.DIRECTOR QUALITY ASSURANCE (2003 TO 2008)Led cross-functional teams in creating release notes, customer requirements, documentation, and failover/recovery procedures for complex global trading platform. Increased productivity through aggressive automationof manual test scripts and creation of new procedures for code review. Collaborated with Business, Operations,and Development to transition customer needs into development requirements and create proper testing plans.Contributed to future software trading success through investigation of trading anomalies.Technology & Business Achievements¥ Translated manual test plans into automated scripts, increasing script database 300%.¥ Boosted testing productivity more than 200% through automation of manual test cases.¥ Created initial test beds that led to a 50% decrease in bugs passed on to production.¥ Designed and executed testing procedures and policies that increased regression efficiency 50%.¥ Implemented initial standards for release notes, resulting in 25% fewer production errors.CHAPTER 12 : TechnologyLadder: Resume Samples & Keywords287