Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
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Cell: 309.555.7281KATE JORDANkatejordan@aol.comSENIOR BANKING & FINANCIAL SERVICES EXECUTIVENineteen-year career building high-performance, high-profit operations,products, services, <strong>and</strong> markets in the Banking/Financial <strong>Services</strong> Industry.Delivered double-digit growth in revenues, deposits, loans, investments, <strong>and</strong> profits inchallenging B2B <strong>and</strong> B2C markets. Demonstrated expertise in team building <strong>and</strong>organizational leadership as well as unique talents in recruiting, onboarding, training, <strong>and</strong>mentoring top talent. Consistently outpaced <strong>and</strong> out-innovated competition through strong<strong>and</strong> decisive leadership of:Customer/New Business Acquisition/CRMBr<strong>and</strong> Building/Br<strong>and</strong> ManagementNew Product Development/Market LaunchSales Leadership/Market PositioningTechnology-Driven Banking <strong>Services</strong>Multi-Site/Multi-State Operations LeadershipBusiness Turnarounds & RevitalizationsStart-Up Ventures, <strong>Services</strong> & OperationsDistribution/Expansion Strategy & ManagementEmployee Outreach & CommunicationsPROFESSIONAL EXPERIENCEINTERNATIONAL BANK, Eastern Division 2003 to 2010(Originally recruited to Dover Bank; acquired by International Bank in 2003)Executive Vice President & Regional Market ExecutiveRecruited by previous EVP from Dover Bank <strong>and</strong> given immediate leadership responsibilityfor managing Retail Banking for the New York Metro Market (177 branches, 500+ ATMs,500K+ consumer households <strong>and</strong> small businesses, $9B in deposits). Led a team of 2400.Delivered 25% increase in net new accounts in first 90 days.Following International Bank acquisition, promoted to manage increasingly largerportfolios of up to 233 banking centers throughout the Eastern US (650+ ATMs, 800+customers, $19B in deposits). Directed banking <strong>and</strong> credit card operations,sales/marketing, CRM, new business development, br<strong>and</strong> building, product management,human resources, distribution strategy, facilities management <strong>and</strong> information technology.¥ Delivered 140% sales growth despite economic downturn. Ranked in top 1% of company.¥ Increased sales efficiency <strong>and</strong> production 30% by improving cross-selling opportunities.¥ Partnered with staffing to improve interviewing, onboard <strong>and</strong> training processes,strengthening the quality of new hires. Achieved 90% associate satisfaction score(highest in company) <strong>and</strong> reduced turnover 22%.¥ Captured $700K+ in cost savings in 2008 through process redesign/st<strong>and</strong>ardization <strong>and</strong>expense reduction.¥ Appointed to corporate task force building new systems to improve communication to all250K employees.KAMDEN GLOBAL BANK, Eastern Division 1995 to 2002Fast-track promotion through increasingly responsible management positions based onrecord-breaking financial performance <strong>and</strong> outst<strong>and</strong>ing success in developing <strong>and</strong>retaining top talent. Corporate contributions included:¥ Achieved/surpassed revenue <strong>and</strong> profit goals for 9 consecutive years.¥ Created CRM initiative that delivered double-digit revenue growth <strong>and</strong> was rolled out toall 650 branches.¥ Built new 9-month banker training program adopted by entire Eastern training division.CHAPTER 2 : Strategy Tools for the <strong>Professional</strong>’s <strong>Resume</strong>33
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