Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
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SANDRA JONES • PAGE 2 sjones@gmail.com • 617-‐555-‐5555 Key Achievements ¥ Eliminated 60% of call center support issues <strong>and</strong> enhanced service efficiency by creating a Unix shell script to reset passwords of specific center employees based on approval by qualified center managers. ¥ Recognized by the IT board of directors for innovation in environmental monitoring automation for an unequipped data center using temperature <strong>and</strong> humidity control sensors. ¥ Reduced energy footprint 20% <strong>and</strong> extended data center lifecycle by consolidating st<strong>and</strong>alone servers, implementing VMWare virtual environment, upgrading SAN storage, <strong>and</strong> establishing a virtual tape library (VTL) to improve efficiency <strong>and</strong> recovery time. ¥ Saved 5% in support costs through planning, testing, <strong>and</strong> successful separation of the CheckPoint firewall with no impact on company email traffic or security. COMPU-‐TECH, INC. – Boston, MA 1994–1997 Joint venture between HP <strong>and</strong> one of Thail<strong>and</strong>’s largest hardware manufacturers <strong>and</strong> computer service providers. TECHNICAL SPECIALIST (HP-‐UX) Directed Banking <strong>and</strong> Finance team performance in client support, systems administration, <strong>and</strong> project management. Spearheaded migrations from manual banking processes to computerized branch automation. Sustained infrastructure devices <strong>and</strong> UNIX applications by installing <strong>and</strong> upgrading HP-‐UX operating system, Switch Over-‐UX, MC/Service Guard, <strong>and</strong> any integrated software, configured across various platforms <strong>and</strong> high-‐availability environments. Provided technical expertise <strong>and</strong> pre-‐sales assistance via technology presentations, product line briefs, <strong>and</strong> RFI responses. Key Achievements ¥ Received recognition from management for preventing data loss for a client through diagnosis <strong>and</strong> on-‐site replacement of a Novell Netware system boot drive circuit board. ¥ Streamlined on-‐line banking <strong>and</strong> inter-‐branch connectivity for the Royal Bank of South Thail<strong>and</strong> by launching high-availability business servers <strong>and</strong> kernel parameters to ensure fulfillment of all application requirements. ADDITIONAL EXPERIENCE Systems Administrator (HP-‐UX) – Northeast Software Group (1998–1999) <strong>and</strong> Genzyme Corporation (1997–1998) Education PROFESSIONAL PROFILE Bachelor of Science in Electrical Engineering, Northeastern University, Boston, MA <strong>Professional</strong> Development ¥ "Basic Oracle Knowledge for System Admins" – presented at HP-‐World, Chicago ¥ The Open Group for Architecture Framework (TOGAF) Certification ¥ Information Technology Infrastructure Library (ITIL) Certification ¥ Good Practice Quality Guidelines & Regulations (GXP) for Pharmaceutical Industry ¥ Dale Carnegie: Effective Communication & Human Relations / Skills for Success ¥ Project Management Body of Knowledge (PMBOK) ¥ Business Requirement Gathering Computer Proficiencies Operating Systems: Linux (Red Hat 6.2 & 7.x, SuSE 7.x), HP-‐UX 9.x/10.x/11i, Windows, Doc Tools: ARIS, HP OpenView, NNM, Omni Backup-‐II, NetBackup, Control-‐M Storage Systems: EMC, XP-‐512, VA7400, NetApp Messaging: AS2, SOAP, ESB, XML, MQ, EDI, IDOC, FTP, SMTP, IMAP, HTTP(s), RFC, X.25, VOIP Databases: Oracle (7.x, 8.x, 9i, 10g, 11g), Microsoft access, SQL Networking: Firewall (Check Point, Cisco), DNS, Novell, IPS/IDS, DMZ, LAN, WAN CHAPTER 12 : TechnologyLadder: <strong>Resume</strong> <strong>Sample</strong>s & Keywords280
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