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jthompkins@gmail.com JANELLE THOMPKINS 213-555-5555Techno-Trade Systems, Inc., Newark, NJ 2000 to 2003Developer of high-performance trading software for derivatives professionals, including the world's premier investmentbanks, brokers, hedge funds, proprietary trading firms, and other trading institutions. Approximately 300 employees.QUALITY ASSURANCE MANAGEREducated and led a team of 15 Quality Assurance personnel. Managed cross-functional teams charged withcreating development requirements and test plans for customer specifications. Created and oversaw testing lab of200 PCs. Assisted with P&L decisions.Technology & Business Achievements¥ Enhanced productivity 500% by automating hundreds of manual test cases.¥ Increased test bed 300% while simultaneously decreasing time-to-test more than 100%.¥ Decreased number of bugs passed through production 50% by improving testing procedures and policies.Store-to-Door, Inc., Milwaukee, WI 1996 to 2000One of America's leading online grocers.QUALITY ASSURANCE ASSOCIATE (1999 to 2000)Promoted as first-ever Quality Assurance Associate, a position vital to the rectification of numerous postproductionsoftware issues. Worked with developers in testing pre-production software. Created initial test planfor application selection and delivery, verified SQL tables in production servers, developed original businessjustification procedures, and introduced first certification environment for a shopping application.Technology & Business Achievements¥ Collaborated with developers to decrease production bugs 75% through initial code review procedures.¥ Increased developer productivity 20% by establishing initial process/procedure for customer requirements.OPERATIONS MANAGER (1996 to 1999)Hired to manage 100+ personnel over 3 shifts in a 24x7 warehouse operation. Contributed to 20% productivityincrease through development of shopping time-and-motion reports.Prior: Air National GuardMAJOR – 247 th Combat Communications Squadron, Great Lakes, ILCoordinated communications between Marines, Army, Navy, and Air Force, providing 24x7 secure and non-securecommunication support for bare base or field combat conditions. Installed, operated, maintained, and secured allcommunications equipment while managing customer requests and operations procedures. Top Secret Clearance.TECHNOLOGY PROFILEScripts: Minor Scripting; Perl, UNIX Shell, PythonSoftware: Perforce (Software Configuration Management), Tidal (Scheduling Software), MercuryWinRunner/TestDirector, Remedy, Service Now, HP Openview, Trade Test, Team Track, Big Brother, GlanceMethodologies: Agile, Waterfall, ITIL, FIX ProtocolOS: UNIX/LINUXEDUCATIONMBA – Computer Systems Integration, Minor: Entrepreneurship – New York University (2002)BA – Computer Science – Marquette University (1990)ITIL Certified, 1 and 2Certified Quality Analyst, Quality Assurance InstituteCHAPTER 12 : TechnologyLadder: Resume Samples & Keywords288