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RICHARD W. LEE9257 Larkspur Drive, Edina, MN 55343 § (cell) 952.555-5555 § ricklee@gmail.comSENIOR OPERATIONS EXECUTIVEUniversity / Healthcare Operations & Administration § Medical Device Research OperationsPioneering business leader and chiropractic physician who launched and directed successful organizations and initiativesduring 30+-year career. Distinguished for defining and executing strategies for high-impact operational and financial results.Prolific innovator who created and brought to reality fresh ideas and concepts. Designed software for billing, scheduling, andrecord-keeping. Launched an online course to guide individual employee improvement. Founded an online journal that made animmediate impact on the profession’s knowledge base.Executive with broad cross-functional leadership experience across all core business functions, including staff hiring andmanagement, marketing, finance, human resources, technology systems, and productivity/performance improvement.Board Member/Executive Committee Member – American Board of Chiropractic OrthopedicsAcademic Credentialing – Member, Commission On Accreditation, Council On Chiropractic EducationIndustry Speaker – Multiple presentations at conferences of chiropractic societies and associationsThought Leader – Editor-in-Chief for 2 research journals and Instructor for chiropractic collegesR&D — Clinical trials for medical devices; published research of resultsEXPERIENCE & ACCOMPLISHMENTSANCORA HEALTH SYSTEMS, INC. — Minneapolis, MN1995–PresentChief Operating OfficerConceptualize and execute multiple innovations for integrated preferred provider organization that contracts with 350+chiropractors, physical therapists, and podiatrists. Sustain a sound financial foundation by managing contracts with insurancecarriers and providers. Foster a culture of excellence and collaboration. Prepare for the unexpected by crafting contingency plans.Guide Board of Trustees and CEO.§ Recruited and shaped a core network of 300+ qualified and credentialed providers.§ Architected a distance-solution software application that streamlined and strengthened billing, scheduling, and patientmanagement, increasing customer satisfaction rates by 23%.§ Designed a pre-authorization webpage that eased patient scheduling for health services.§ Launched major change initiative, succeeding in modifying legislation that enabled chiropractic providers to participate inhealth plans.TRANSFORMATIONS PHYSICAL MEDICINE — Edina, MN1985–PresentClinical Director / Staff Physician / OwnerLaunched new healthcare venture from concept to revenue-generating business with strongly loyal patient base. Hold fullstrategic planning and P&L responsibility for clinic. Hire and manage medical and administrative staff and direct all operations.§ Planned, built, and led thriving chiropractic clinic, setting strategic direction for operations and patient treatment plans.§ Established complete business infrastructure, writing all policies and procedures to ensure top-quality health services,superior facility maintenance, and exceptional customer service.§ Built a high-performing, high-integrity staff through training and coaching.§ Achieved significant repeat business through business practices and health outcomes that secured patient loyalty.§ Facilitated 24/7 communication with patients by creating a health webpage.CHAPTER 10 : OperationsLadder: Resume Samples & Keywords242