Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
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Brianna H. Jensen12345 Knox Drive Jensen_55@mac.com Cell: (862) 555-5555Rosharon, TX 77583 Home: (281) 555-5515SENIOR EXECUTIVE PROFILE: OPERATIONS / GENERAL MANAGEMENTGuiding Strategic Planning, Operational Controls, <strong>and</strong> Change Managementto Build Profitable Organizations in Challenging MarketsVersatile, holistic leader with 20+ years of experience driving sustainable growth in finance, technology enablement,<strong>and</strong> professional services business units serving Fortune 500 clients.Repeatedly achieved double-digit profitability improvements, paring expenses while improving customersatisfaction, quality, <strong>and</strong> employee engagement/retention. Areas of impact include:¥ Strategic Planning & Leadership¥ Marketing & Business Development¥ Finance, Accounting, & Budgeting¥ Human Resources/Team Building¥ Revenue & Profit Growth¥ New Product/Service Development¥ Information Systems Strategy¥ Mergers & Acquisitions¥ Lean OperationsPROFESSIONAL EXPERIENCE:Jackson Associates – Palatine, IL 2007 to 2010Leading provider of HR benefits, outsourcing, <strong>and</strong> consulting services in the U.S. <strong>and</strong> U.K. 25,000 employees. 30 countries. $3B sales.SENIOR DIVISION OPERATIONS EXECUTIVEDoubled sales performance <strong>and</strong> profitability by establishing robust, systematic business development tools.Owned P&L accountability for U.S. <strong>and</strong> India operations. Implemented delivery model, call center, <strong>and</strong> qualityprograms. Steered product strategy for core benefits platform. Directed $250M in M&A activity <strong>and</strong> headed 3,000-member organization with 12 direct reports <strong>and</strong> $150M budget.$20M Global Sourcing Delivery Model: Absence of critical tools such as implementation methodology, costtracking, supply/dem<strong>and</strong> metrics, PMO practices, <strong>and</strong> pipeline reporting was resulting in poor quality, inefficientoperations, <strong>and</strong> compromised profitability.Delivery Model Savings¥ Strengthened business decisions with real-timedashboards <strong>and</strong> long-range strategies.¥ Achieved critical organizational restructuring,hiring 150 new resources in record time to supportincreased dem<strong>and</strong>. Achievement was noted in theNew York Times Magazine.¥ Generated record $147M in new revenue whileincreasing margins.$20M Call Center Turnaround: High call volume (18M annually), stagnant productivity metrics, <strong>and</strong> high FTto-PTratio were fueling significant costs.¥ Improved h<strong>and</strong>le time by 15%, from 7.53 minutes to 6.43 minutes, with efficiency training program.¥ Achieved labor expense savings by relocating call center to Charlotte, NC.¥ Increased span of control from 13:1 to 19:1.¥ Realized $3.3M in 1 st -year savings, $7M to-date.CHAPTER 10 : OperationsLadder: <strong>Resume</strong> <strong>Sample</strong>s & Keywords244
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