Professional Resume Advice and Sample ... - Career Services

Cell: 309.555.7281KATE JORDANkatejordan@aol.comGENERAL BUSINESS MANAGEMENT PROFILEManaging Multi-Site, Multi-State Business OperationsLeading High-Profile Sales, Marketing & Business Development OrganizationsDelivering Strong & Sustainable Revenue, Market Share & Profit ResultsOperations Management¥ Operations Turnaround. Orchestrated turnaround and business revitalization, restoredcustomer confidence, and transitioned region from last to #1 and strong profitability.¥ Cost Reduction. Captured up to $1.2M in annual expense reductions through ongoingefforts in process redesign/standardization, quality improvement, staff training, assetmanagement, and technology innovation.¥ M&A Integration. Led companies through critical mergers and acquisitions, facilitatingseamless integration of capital assets, people, technology, field organizations, and more.¥ Technology Leadership. Drove customer transition from direct-service to technologydrivenmodel, reducing operating costs 19% and increasing customer satisfaction 22%.Sales & Marketing Leadership¥ Revenue Performance. Achieved/surpassed sales goals for 9 consecutive years despiteintense market competition and poor economy. Increased sales 170% over 2 yearsfollowing massive reorganization.¥ Brand Management. Led critical re-branding efforts to support new products and newcustomer demographics. Resulted in average 32% revenue growth across both high-endand emerging markets.¥ New Market Development. Spearheaded market launch to capture underservedcustomers in Asian and Hispanic communities. Increased sales 75% and volume 50%.¥ Customer Relationship Management. Championed CRM outreach initiative thatdelivered double-digit revenue growth and customer retention and was rolled out to 650operating locations within the region.Team Building & Organizational Leadership¥ Human Capital Management. Led a staff of 900 with 7 VP-level reports through acomplex turnaround and revitalization. Introduced innovative staffing, onboarding,mentoring, and career-pathing programs.¥ Training & Development. Conceived, developed, and led new professional trainingprogram, the model for all subsequent corporate training throughout New York state.¥ Corporate Culture Change. Led company through large-scale reorganization andtransition. Restored employee morale and fostered 110% quality and productivity surge.PROFESSIONAL EXPERIENCEINTERNATIONAL BANK, Eastern Division 2003 to 2009Executive Vice President & Regional Market Executive (top 1% of company)KAMDEN GLOBAL BANK, Eastern Division 1995 to 2002Senior Vice President & Community President (75% revenue growth)Senior Vice President & Division Manager (170% sales growth)Vice President (#1 in growth and profitability for market)EDUCATIONB.S., Business Administration, Rutgers UniversitySales, Marketing & Leadership Training – NYU, Duke, Harvard & InseadCHAPTER 2 : Strategy Tools for the Professional’s Resume35