Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
Professional Resume Advice and Sample ... - Career Services
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KATE JORDAN – Page 2Cell: 309.555.7281katejordan@aol.comKAMDEN GLOBAL BANK, continuedSenior Vice President & Community President, Boston, MA (1999 to 2002)Orchestrated turnaround of the bank's poorest-performing division. Resolved longst<strong>and</strong>ingoperational issues, upgraded employee product knowledge <strong>and</strong> salescompetencies, <strong>and</strong> launched targeted expansion into high-growth, ethnic customermarkets. Managed staff of 900 with 7 VP-level direct reports.¥ Built strong market for underserved customers in the Asian <strong>and</strong> Hispanic communitiesthroughout the East Coast. Increased inner-city sales 75% <strong>and</strong> loan production 50%.¥ Built the bank’s #1 small-business development team.¥ Redesigned core business processes, improved risk management, <strong>and</strong> reduced operatinglosses $1.2M.¥ Increased fee income $870K by strengthening market position <strong>and</strong> outperforming thecompetition.Senior Vice President & Division Manager, Norwalk, CT (1998 to 1999)Selected for challenging position following acquisition. Tasked with integrating thedivergent corporate cultures of each organization, building new business infrastructure,<strong>and</strong> restoring employee morale, while managing company's first-ever operations outside ofNew York. Created programs that ignited sales throughout the state <strong>and</strong> the entire EasternDivision. Recruited/trained a team of 120 producers.¥ Grew deposits $390M through innovative br<strong>and</strong> marketing strategies <strong>and</strong> integratedtelemarketing program.¥ Increased sales 170% with existing customers. Increased banker loan production from 4to 23 per quarter.¥ Drove 11% increase in customer retention by improving CRM <strong>and</strong> customer outreach.Vice President & District Manager, Rochester, NY (1997 to 1998)Managed 36 branches, 55 staff, <strong>and</strong> large acquisition-integration/cost-reduction program.¥ Created customer care program that drove record sales <strong>and</strong> was implemented statewide.¥ Transitioned customers from in-store to self-service, technology-driven banking.Vice President – Premier Sales Channel, New York, NY (1996 to 1997)Member of core leadership team that orchestrated profitable launch of new premierbanking sales channel. Post-launch, managed largest territory <strong>and</strong> ranked #1 for growth<strong>and</strong> profitability among 9 start-up regions.Previous positions as Assistant Vice President & Branch Manager (1995) <strong>and</strong> BusinessBanking Officer (1995 to 1996).EDUCATION:B.S., Business Administration, Rutgers UniversitySales, Marketing & Leadership Training – NYU, Duke University, HarvardUniversity & InseadCHAPTER 2 : Strategy Tools for the <strong>Professional</strong>’s <strong>Resume</strong>34
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