Michelle Beck - Palomar College

CHRISTOFF POPPE PAGE 2
Alliance Manager Latin America, Caribbean & Star Alliance 2003 – 2006
• Developed and implemented United’s first Latin America alliance strategy.
• Attracted, negotiated and implemented alliance partnership with the TACA Group.
• Managed United’s interests and financial exposure (~$23M) due to a partner’s restructure and collapse.
• Supported the Chairman of the Star Alliance oversight board Board and participated in Star’s
transformation initiatives including: brand value proposition re-design, market development, execution and
compliance, organization’s re-design and governance changes.
• Sponsored six-sigma effort to redesign United’s management and oversight of Star Alliance activities.
Airport Project Manager - Border Security – Airport Services Planning 2002 – 2003
Responsible for compliance of Customs & Immigration post-September-11 regulations with 12 governments.
• Represented United at industry associations: ATA and IATA.
• Created first automated travel document check solution, which received the Star Alliance CEO Award.
Senior Staff Specialist – Partnerships – Airport Services Planning 2001 – 2002
Project Leader of Airport Operations for the US Airways alliance partnership.
Airport Technology Team Leader - US Airways Merger Team 2000 – 2001
Led a team of experts to develop and implement airport integration plans for the merger with US Airways.
• Negotiated with major competitor airport processes and systems for joint air shuttle operations.
Senior Staff Rep.- Customer Service Planning (company-sponsored transfer) 1998 – 2000
Responsible for planning, development and implementation of customer initiatives at international airports.
• Startup airport manager for United in Guadalajara and Puerto Vallarta, Mexico.
UNITED AIRLINES - Buenos Aires, Argentina
Front-Line Supervisor- Customer Service – Ezeiza Airport 1993 – 1998
Customer Service Representative – Ezeiza Airport 1992 – 1993
AMERICAN AIRLINES - Buenos Aires, Argentina
Crew Scheduler – Flight Attendant Base, Buenos Aires 1991 - 1992
Reservations Sales Agent – Buenos Aires Reservations 1989 - 1991
EDUCATION
KELLOGG SCHOOL OF MANAGEMENT, NORTHWESTERN UNIVERSITY
MBA with focus in General Management 2011
Company-sponsored studies in advanced negotiations, mediation and conflict resolution at 2005 – 2007
the annual HSM World Negotiation Forum.
Global undergraduate coursework in Business and Management at: 1988 – 2002
Universidad de Belgrano (Buenos Aires), DePauw, Embry-Riddle and Ohio Universities.
ADDITIONAL
• Languages: Fluent in English and Spanish. Basic knowledge of French and Portuguese.
• U.S., Belgium (European Union) and Ecuador citizenships. Argentina work permit.
• Proficient in MS Office applications – Word, Excel, Powerpoint, Project and Visio.
• Member of United’s Emergency Response Special Assistance Team. Led on-site Logistics team to assist
family members of victims involved in United flight 93 on September 11, 2001 in Pennsylvania.
• Willing to relocate within the US or internationally.