Michelle Beck - Palomar College

Ryan Nathaniel Danner – Page 2
• Built Customer Satisfaction and Service Efficacy studies, analyzed data, and presented recommendations and measurement
systems to achieve target customer satisfaction objectives.
Finance Undergraduate Intern 1999 – 2000
• Performed complex financial and business model analyses using Excel, Access, SQL Server and Visual Basic. Designed revenue
reporting applications and implemented Balanced Scorecard reporting solution for use by Microsoft division executives.
• Achieved two concurrent highest possible 5.0 performance review scores from Director of Finance and Operations.
CIVIL AIR PATROL, UNITED STATES AIR FORCE AUXILLIARY Seattle, WA
Captain; Safety Officer (Former), Emergency Services Officer (Former) 2005 – Present
• Designed and implemented mission alert procedures that shortened response times to actual Search and Rescue / Disaster Relief
emergency operations, ensuring flights airborne within 60 minutes of alert.
• Designed and led aircrew training exercises including ground and flight training and flight safety. Culminated in weekend
exercise with 5 aircraft, full mission base operation, and 35 personnel, leading to 9 successfully qualified new aircrew members.
• Received leadership commendations for aerial photography relief missions in 2008 U.S. Presidential Declared Natural Disaster.
LOCHSHIRE COMMUNITY HOME OWNERS ASSOCIATION (HOA) BOARD OF DIRECTORS Kirkland, WA
President of the Board / Treasury 2002 – 2006
• Managed P&L of $200K annual budget and $225K operational income. Leadership responsibilities included oversight of
outsourced property management operations, homeowner relations, accounting, contracts and legal negotiations.
• Protected investments of 100 individual homeowners by leading HOA through 3-year, $10M construction defect lawsuit and
remediation resulting in a 125% average appreciation of home values.
• Transitioned HOA from recurring net loss organization to a financially healthy organization, growing capital reserves from $6K
to over $250K through ongoing cost reduction and responsible fiscal management.
MERRILL LYNCH State College, PA
Financial Analyst & Research Intern 1998 – 2000
• Conducted detailed research and securities classification and created portfolio allocation and diversification models used by
Private Client Group financial consultants managing $1M+ portfolios.
• Analyzed client portfolios for Vice President using Merrill Lynch proprietary software and comprehensive Excel models.
DANNER SUPPLY, INC. (Family Owned Retail and Wholesale Building Supply) Altoona, PA
Retail Manager 1988 – 1998
• Directed daily supervision of 15 full time staff, $2M warehouse inventory, and daily shipping and receiving operations.
• Designed and led employee training program for company migration to computerized POS and inventory management system.
EDUCATION
KELLOGG SCHOOL OF MANAGEMENT, NORTHWESTERN UNIVERSITY Evanston, IL
Executive MBA Expected Dec 2012
THE PENNSYLVANIA STATE UNIVERSITY University Park, PA
BS, Finance with Distinction (3.7 Cumulative GPA / 3.8 Major GPA) 2000
HONRS AND ADDITIONAL INFORMATION
• Awards: Nominated to Microsoft’s Emerging Leaders Development Program; Microsoft Marketing Excellence Award for
Customer Centricity 2010; Windows Server 2008 Ship Award; Nominated to Microsoft’s Management Excellence Conference;
Microsoft Learning Operational Excellence Award; Microsoft Learning Outstanding Achievement Award; Microsoft Gold Star
Bonus Award (Repeat Recipient); CAP Senior Emergency Services Qualification Badge; CAP Logistics Qualification Badge
• Certifications: Kellogg Marketing @ Microsoft Program Certificate; Microsoft Office Master Certification (Access, Excel,
Word, PowerPoint, Outlook); Microsoft Certified Technical Specialist; Microsoft Sales Certification; FAA Private Airplane Pilot
• Philanthropy: Kellogg Venture Community; Outdoors For All volunteer to enrich the quality of lives for children and adults with
disabilities; Volunteers in Bellevue Education System (VIBES) mentor to K-12 children in support of high academic achievement
• Interests: Aerodynamics and aviation; avid outdoorsman and sports enthusiast; business incubation and consulting