Michelle Beck - Palomar College

development projects. Non-technical functions included HR administration, policies and procedures, interviewing,
hiring, training/development, resource allocation, and employee relations.
Major Accomplishments:
▪ Delivered $3M in cost savings and reduced overall time to production for new installations by 75% by
spearheading introduction of VoIP and IP Communications throughout MBUSA. Identified need for, authored
business case, piloted proof of concept, and ultimately gained C-level management approval.
▪ Achieved greater productivity, cost avoidance (over $3.5M), technology flexibility/scalability, and cost savings
from consolidation of disparate systems and reduction in time to deployment for new facilities.
▪ Created new division to manage IP Communications and Call Center networks.
▪ Program managed the deployment of new technologies to multiple regions and facilities across the enterprise.
Delivered total savings of great than $2m from streamlined operations and managing resources effectively.
▪ Completed multi-million dollar project to address increased call volumes and staff reductions without
compromising performance. Managed development of voice user interface and shaping customer experience.
Projections include estimated 40% deflection of inbound calls and savings of $1.5M per year.
▪ Integrated enterprise call center metrics into Management Information System by leading major data
warehousing and Business Intelligence project. Architected solution to obtain data from various sources to a
data warehouse that enables provision of daily, detailed information to senior management team in order for
them to effectively run operations.
▪ Recruited to return to MBUSA in 2001 by management team to lead Advanced Technology Group
Lead Network Architect, Network Operations (2001-2002)
Accountable for architecture and operations of Mercedes-Benz Enterprise telephony systems, network
architecture, security, and contact centers. Directed staff of three Senior Network and Systems Engineers
US Delegate, DaimlerChrysler Technology Council – Stuttgart, Germany (2002-2006)
Played key role on DaimlerChrysler Germany Technology Council to review & establish global standards and
operating procedures for advanced IP communications; published best practices for operations quarterly.
Telematics Specialist (1997-1999)
Early Career:
Sony Music Entertainment, San Francisco, CA - Practice Lead, Network Operations (2000 to 2001)
iBeam Broadcasting, Sunnyvale, CA - Senior Manager, Network Engineering (1999 to 2000)
Malayala Vartha Newspaper, Bergenfield, NJ - Managing Partner (1996 to 1997)
The New York Times Newspaper, New York, NY - Sales Leader (1992 to 1996)
EDUCATION
Kellogg School of Management, Northwestern University, Miami, FL
Executive Master of Business Administration, 2011
Stevens Institute of Technology, Hoboken, NJ
Master of Science in Information Systems, 2004
Graduated summa cum laude and perfect academic record (summa honors)
Rutgers University, Newark, NJ
Bachelor of Arts in Political Science, Minor in English, 1999
ADDITIONAL INFORMATION
▪ Extensive international and cross cultural integration experience with American, European, Latin
American and Asian cultures
▪ American Council on Germany/ Atlantik-Bruecke e. V. – New York and Berlin,
Member, Alumnus, Young Leader 2004
▪ Member, The Indus Entrepreneurs (TiE)
▪ Volunteer as mentor for young adults providing career guidance
▪ Interests include travel, biking, cooking, photography, and team sports