Michelle Beck - Palomar College
Michelle Beck - Palomar College
Michelle Beck - Palomar College
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MICHAEL A. HOWTON – Page 2<br />
Manager of operations analysts, automated customer experience tools, workforce management tools and<br />
reporting across 26 locations supporting 6,000 employees.<br />
• Managed project to create, develop and deploy a centralized associate-tracking system for human<br />
resources that increased efficiencies in HR, forecasting, training and resource management.<br />
• Managed the development and execution of the Exceptions Web, which resulted in $200k a year<br />
savings by increasing communications and request fulfillment.<br />
• Researched and developed plans to implement a more efficient telephony architecture which<br />
resulted in an annual savings of $11 million.<br />
• Developed automated data solutions that reduced recurring cost by $320k a year.<br />
IT Production Support Specialist, Provo, UT (1999-2002)<br />
Team lead for the national hardware support team.<br />
• Supported computer and phone systems for a 1,100 seat call center.<br />
• Project Lead for a 400-workstation project rollout.<br />
• Authored and rolled out new procedures in data center that reduced recurring costs by 100k a year.<br />
BRIGHAM YOUNG UNIVERSITY, Provo, UT 1998-1999<br />
Assistant Network Architect – Strategic Planning<br />
Lead assistant in developing a strategic 5-year data network development plan.<br />
• Researched various venders and technologies.<br />
• Wrote specific plans for data and telephony migration.<br />
• Authored network monitoring procedures and migration plan.<br />
PC FOCUS COMPUTER CO., Sacramento, CA 1990-1993 & 1995-1998<br />
Technical Department Manager<br />
Responsible for computer manufacturing, and installation.<br />
• Relationship management with customers for sales and support<br />
• Reduced manufacturing time by 75% implementing software imaging solution.<br />
• Developed application and database for tracking manufactured computers and components.<br />
ADDITIONAL INFORMATION<br />
Continuing Education<br />
• Sears University – Situational Leadership II, Ken Blanchard<br />
• Sears University - Team Manager Training<br />
Recognition and Awards<br />
• Delta Mu Delta Honor Society<br />
• 2006 Excellent Service Award<br />
• 2004 Sears Great Performance Award<br />
• 2002 Excellence in Responsibility Award<br />
• 2001 HERO award for Team Work and Customer Satisfaction<br />
• BSA Eagle Scout<br />
Languages<br />
• English (Native)<br />
• Portuguese (Conversational)<br />
• Spanish (Basic)
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