by clicking here. It is a 9.9 Mb file and will take some time to download

disk on which were the programs and a separate disk for storing files created. At each switch on,it was necessary to upload the program to the computer's virtual memory and then insert thesecond disk to save the work. Having the programs 'on board' was time-saving and costeffective.ImpactFrom the vantage point of distance, and with the benefit of about ten years of organised thinkingabout this event, it is hard to imagine that there is a moment in my career that was more critical.There have been moments that have been professionally more challenging and even careerthreatening, but none that so dramatically changed the direction of that career 'while I wassleeping'. (Friedman, 2006 p. 1) I love this phrase of Friedman, since it encapsulates perfectlythe experience I had of setting out to learn a new piece of software or some new commands inthe operating system and then two-three days later realizing that I was on top of it, not havingunderstood how I got from point A - ignorance - to point B - enlightenment. This happened timeafter time, though the example I cite in IM1 of the learning of Logistix stands out most clearly inmy mind. I can recall one moment, when I should have been concentrating on my year 11 form,and was playing with an old Apple II that had been donated to the school. There was no softwareon it and it was not therefore operable as an end user device - 'what a waste', I thought. Itdawned on me in my daydream that each of the 'software houses' had its own word processingpackage, calculations package (spreadsheet), database package, drawing/graphics package andsome form of entertainment software. I just wish I had come up with idea of an integrated officesoftware bundle before Microsoft did!Reflexivity means now that I approach the learning of a new piece of software, skill or techniquewith the confidence that however difficult it may appear at the outset, with the hard work that is196Simon Hughes Ph.D. Thesis (October 2012)