Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

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Item Description For more information, see...7 Settings button Opens/closes the Settings menu. Use it tocontrol phone screen contrast and ringsounds.Changing Phone Settings,page 528 Services button Opens/closes the Services menu. Using the User Options WebPages, page 619 Volume button Controls the handset, headset, andspeakerphone volume (off-hook) and theringer volume (on-hook).10 Speaker button Toggles the speakerphone on or off. Whenthe speakerphone is on, the button is lit.11 Mute button Toggles the microphone on or off. Whenthe microphone is muted, the button is lit.12 Headset button Toggles the headset on or off. When theheadset is on, the button is lit.13 Navigation button Allows you to scroll through menus andhighlight items. When the phone ison-hook, displays phone numbers fromyour Placed Calls log.14 Keypad Allows you to dial phone numbers, enterletters, and choose menu items.15 Softkey buttons Each activates a softkey option (displayedon your phone screen).16 Handset light strip Indicates an incoming call or new voicemessage.Using a Handset, Headset,and Speakerphone, page 49Using a Handset, Headset,and Speakerphone, page 49Using Mute, page 23Using a Handset, Headset,and Speakerphone, page 49Using Call Logs, page 54Basic Call Handling, page 16Understanding Phone ScreenFeatures, page 12Accessing Voice Messages,page 60Understanding Lines and CallsTo avoid confusion about lines and calls, refer to these descriptions:Lines—Each line corresponds to a directory number or intercom number that others can use to callyou. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified IP Phone7942G supports one to two lines, depending on configuration. To see how many lines you have, lookat the right side of your phone screen. You have as many lines as you have directory numbers andphone line icons: .Calls—Each line can support multiple calls. By default, your phone supports four connected calls perline, but your system administrator can adjust this number according to your needs. Only one call canbe active at any time; other calls are automatically placed on hold.10 OL-19613-01
An Overview of Your PhoneUnderstanding Line and Call IconsYour phone displays icons to help you determine the call and line state.Icon Line or Call State DescriptionOn-hook line No call activity on this line.Off-hook lineConnected callRinging callYou are dialing a number or an outgoing call is ringing.You are currently connected to the other party.An incoming call is ringing on one of your lines.Call on hold You have put the call on hold. See Using Hold and Resume, page 22.Remote call onholdRemote-in-useReverting callAuthenticatedcallAnother phone that shares your line has put a call on hold. See UsingHold and Resume, page 22Another phone that shares your line has a connected call. See Usinga Shared Line, page 38, for details.A holding call is reverting to your phone. See Using Hold andResume, page 22.See Making and Receiving Secure Calls, page 43.Encrypted call See Making and Receiving Secure Calls, page 43.BLF- monitoredline is idleBLF- monitoredline is in-useBLF-monitoredline is ringing(BLF Pickup)Line in Do NotDisturb (BLF)Idle IntercomlineOne-wayintercom callTwo-wayintercom callSee Using BLF to Determine a Line State, page 42.See Using BLF to Determine a Line State, page 42.See Using BLF to Determine a Line State, page 42.See Using BLF to Determine a Line State, page 42.The intercom line is not in use. See Placing or Receiving IntercomCalls, page 32.The intercom line is sending or receiving one-way audio. See Placingor Receiving Intercom Calls, page 32.The recipient pressed the intercom line to activate two-way audiowith the caller. See Placing or Receiving Intercom Calls, page 32.Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Page 4 and 5: GPickUpiDivertJoinLinksMainMeetMemo
Page 6 and 7: Switching Between Multiple Calls 23
Page 8 and 9: Understanding Additional Configurat
Page 10 and 11: Finding Additional InformationYou c
Page 12 and 13: +Connecting Your PhoneYour system a
Page 14 and 15: Cisco recommends the use of good qu
Page 16 and 17: Cisco Unified IP Phone 7942G1621 34
Page 20 and 21: Understanding Phone Screen Features
Page 22 and 23: Understanding Feature AvailabilityD
Page 24 and 25: Basic Call HandlingYou can perform
Page 26 and 27: If you want to...Make a priority (p
Page 28 and 29: Answering a CallYou can answer a ca
Page 30 and 31: Using Hold and ResumeYou can hold a
Page 32 and 33: Switching an In-Progress Call to An
Page 34 and 35: Sending a Call to a Voice Message S
Page 36 and 37: When DND and Call Forward All are b
Page 38 and 39: Using JoinJoin allows you to combin
Page 40 and 41: Viewing or Removing Conference Part
Page 42 and 43: Advanced Call HandlingAdvanced call
Page 44 and 45: If you want to...Answer a call that
Page 46 and 47: • Your system administrator can a
Page 48 and 49: Using Barge FeaturesThe table below
Page 50 and 51: Using BLF to Determine a Line State
Page 52 and 53: NoteThere are interactions, restric
Page 54 and 55: Using Cisco Extension MobilityCisco
Page 56 and 57: - The number is not accurately matc
Page 58 and 59: Using a Wireless HeadsetRefer to th
Page 60 and 61: Changing Phone SettingsYou can cust
Page 62 and 63: Using Call Logs and DirectoriesThis
Page 64 and 65: Tips• (SCCP and SIP phones) Your
Page 66 and 67: If you want to...Dial from a PABent
Page 68 and 69:
Accessing Voice MessagesTo access v
Page 70 and 71:
Configuring Features and Services o
Page 72 and 73:
If you want to...Search for a Fast
Page 74 and 75:
Setting Up Phone Services on the We
Page 76 and 77:
TipYour PIN and password allow you
Page 78 and 79:
Setting Up Phones and Access Lists
Page 80 and 81:
Using Cisco WebDialerCisco WebDiale
Page 82 and 83:
Understanding Additional Configurat
Page 84 and 85:
Troubleshooting Your PhoneThis sect
Page 86 and 87:
Cisco One-Year Limited Hardware War
Page 88 and 89:
multiple, switching between 23mutin
Page 90 and 91:
Ldescription of 10language (locale)
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answering calls with 20button, iden
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