Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

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Using BLF to Determine a Line StateBusy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with aspeed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answera ringing call for the line that you are monitoring. Your system administrator determines which BLFfeatures are configured for your phone.If you want to...See the state of a linelisted in a call log ordirectoryThen...Look for one of these indicators next to the line number:Line is in-use.Line is idle.BLF indicator unavailable for this line.Line is in Do Not Disturb state.See the state of aspeed-dial lineLook for one of these indicators next to the line number:+ Line is in-use.+ Line is idle.BLF indicator unavailable for this line.+ Line is in Do Not Disturb state.+ (flashing)—Line is ringing (BLF Pickup only).Use BLF Pickup toanswer a call ringing ona coworker’s phonePress the BLF Pickup button while the line is ringing.The call is redirected to the next available line on your phone. (If you wantto specify a line, first press a line button, then press the BLF button.)If your phone supports auto-pickup, the call connects automatically.Otherwise, the call rings on your phone for you to answer.Note If you press the BLF Pickup button when the monitored line is notringing, your phone will speed dial the line number.Tips• Your phone might play an audible indicator to alert you when a call is ringing on the monitoredline (BLF Pickup only).• BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more thanone ringing call).42 OL-19613-01
Advanced Call HandlingMaking and Receiving Secure CallsDepending on how your system administrator has configured your phone system, your phone mightsupport making and receiving secure calls.Your phone is capable of supporting these types of calls:• Authenticated call—The identities of all phones participating in the call have been verified.• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)within the Cisco IP network. Encrypted calls are also authenticated.• Protected call—The phone is receiving and transmitting encrypted audio (your conversation) withanother phone. A protected call provides a similar level of security as an encrypted call, but addsadditional security. If the call is protected at both ends, a security tone plays at the beginning ofthe conversation. Some features, such as conference calling, shared lines, Extension Mobility, andjoin across lines are not available when protected calling is configured. Protected calls are notauthenticated.• Non-secure call—At least one of the participating phones or the connection does not support thesesecurity features, or the phones cannot be verified.If you want to...Check the security level of a call orconferenceThen...Look for a security icon in the top right corner of the callactivity area, next to the call duration timer:Authenticated call or conferenceEncrypted call or conferenceNon-secure call or conferenceVerify that the phone on the otherend of the connection is also secureDetermine if secure calls can bemade in your companyLook for the encrypted lock icon and listen for a security toneat the beginning of the call.When encrypted calling is configured on your phone, the lockicon is displayed. However, the conversation is protected onlywhen the security tone plays at the beginning of a call,indicating that the call is protected on both ends of the call. Ifyour call is connected to a non-protected phone, the securetone is not played.Contact your system administrator.Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Page 4 and 5: GPickUpiDivertJoinLinksMainMeetMemo
Page 6 and 7: Switching Between Multiple Calls 23
Page 8 and 9: Understanding Additional Configurat
Page 10 and 11: Finding Additional InformationYou c
Page 12 and 13: +Connecting Your PhoneYour system a
Page 14 and 15: Cisco recommends the use of good qu
Page 16 and 17: Cisco Unified IP Phone 7942G1621 34
Page 18 and 19: Item Description For more informati
Page 20 and 21: Understanding Phone Screen Features
Page 22 and 23: Understanding Feature AvailabilityD
Page 24 and 25: Basic Call HandlingYou can perform
Page 26 and 27: If you want to...Make a priority (p
Page 28 and 29: Answering a CallYou can answer a ca
Page 30 and 31: Using Hold and ResumeYou can hold a
Page 32 and 33: Switching an In-Progress Call to An
Page 34 and 35: Sending a Call to a Voice Message S
Page 36 and 37: When DND and Call Forward All are b
Page 38 and 39: Using JoinJoin allows you to combin
Page 40 and 41: Viewing or Removing Conference Part
Page 42 and 43: Advanced Call HandlingAdvanced call
Page 44 and 45: If you want to...Answer a call that
Page 46 and 47: • Your system administrator can a
Page 48 and 49: Using Barge FeaturesThe table below
Page 52 and 53: NoteThere are interactions, restric
Page 54 and 55: Using Cisco Extension MobilityCisco
Page 56 and 57: - The number is not accurately matc
Page 58 and 59: Using a Wireless HeadsetRefer to th
Page 60 and 61: Changing Phone SettingsYou can cust
Page 62 and 63: Using Call Logs and DirectoriesThis
Page 64 and 65: Tips• (SCCP and SIP phones) Your
Page 66 and 67: If you want to...Dial from a PABent
Page 68 and 69: Accessing Voice MessagesTo access v
Page 70 and 71: Configuring Features and Services o
Page 72 and 73: If you want to...Search for a Fast
Page 74 and 75: Setting Up Phone Services on the We
Page 76 and 77: TipYour PIN and password allow you
Page 78 and 79: Setting Up Phones and Access Lists
Page 80 and 81: Using Cisco WebDialerCisco WebDiale
Page 82 and 83: Understanding Additional Configurat
Page 84 and 85: Troubleshooting Your PhoneThis sect
Page 86 and 87: Cisco One-Year Limited Hardware War
Page 88 and 89: multiple, switching between 23mutin
Page 90 and 91: Ldescription of 10language (locale)
Page 92: answering calls with 20button, iden

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