Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

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Understanding Feature AvailabilityDepending on your phone system configuration, features included in this Phone Guide might not beavailable to you or might work differently on your phone. Contact your support desk or systemadministrator for information about feature operation or availability.You can access many features either by using a softkey or by pressing a line button. You can configuresome features but your system administrator controls most of them.Here are some details about using softkeys and line buttons to access features:Feature Softkey Line Button Label and IconCall Back CallBack CallBackCall Forward CFwdALL Forward AllCall Park Park ParkCall PickUp PickUp PickUpConference Confrn ConferenceConference List ConfList Conference ListDo Not Disturb DND Do Not Disturb orDo Not DisturbEnd Call EndCall End CallGroup Pickup GPickUp Group PickUpHold Hold HoldHunt Group HLog Hunt Group orHunt GroupMalicious Call Identification MCID Malicious Call IDMeet Me Conferencing MeetMe MeetMeMobility Mobility MobilityNew Call New Call New CallOther PickUp OPickUp Other PickUpQuality Reporting Tool QRT Quality Reporting ToolRedial Redial RedialRemove Last Conference RmLstC Remove Last ParticipantPartyTransfer Transfer TransferVideo Mode Command VidMode Video14 OL-19613-01
An Overview of Your PhoneUnderstanding SIP vs. SCCPYour phone can be configured to work with one of two signaling protocols: SIP (Session InitiationProtocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines thisconfiguration.Phone features can vary depending on the protocol. This Phone Guide indicates which features areprotocol-specific. To learn which protocol your phone is using, you can ask your system administratoror you can choose > Model Information > Call Control Protocol on your phone.Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Page 1: Cisco Unified IP Phone 7962G and794
Page 4 and 5: GPickUpiDivertJoinLinksMainMeetMemo
Page 6 and 7: Switching Between Multiple Calls 23
Page 8 and 9: Understanding Additional Configurat
Page 10 and 11: Finding Additional InformationYou c
Page 12 and 13: +Connecting Your PhoneYour system a
Page 14 and 15: Cisco recommends the use of good qu
Page 16 and 17: Cisco Unified IP Phone 7942G1621 34
Page 18 and 19: Item Description For more informati
Page 20 and 21: Understanding Phone Screen Features
Page 24 and 25: Basic Call HandlingYou can perform
Page 26 and 27: If you want to...Make a priority (p
Page 28 and 29: Answering a CallYou can answer a ca
Page 30 and 31: Using Hold and ResumeYou can hold a
Page 32 and 33: Switching an In-Progress Call to An
Page 34 and 35: Sending a Call to a Voice Message S
Page 36 and 37: When DND and Call Forward All are b
Page 38 and 39: Using JoinJoin allows you to combin
Page 40 and 41: Viewing or Removing Conference Part
Page 42 and 43: Advanced Call HandlingAdvanced call
Page 44 and 45: If you want to...Answer a call that
Page 46 and 47: • Your system administrator can a
Page 48 and 49: Using Barge FeaturesThe table below
Page 50 and 51: Using BLF to Determine a Line State
Page 52 and 53: NoteThere are interactions, restric
Page 54 and 55: Using Cisco Extension MobilityCisco
Page 56 and 57: - The number is not accurately matc
Page 58 and 59: Using a Wireless HeadsetRefer to th
Page 60 and 61: Changing Phone SettingsYou can cust
Page 62 and 63: Using Call Logs and DirectoriesThis
Page 64 and 65: Tips• (SCCP and SIP phones) Your
Page 66 and 67: If you want to...Dial from a PABent
Page 68 and 69: Accessing Voice MessagesTo access v
Page 70 and 71: Configuring Features and Services o
Page 72 and 73:
If you want to...Search for a Fast
Page 74 and 75:
Setting Up Phone Services on the We
Page 76 and 77:
TipYour PIN and password allow you
Page 78 and 79:
Setting Up Phones and Access Lists
Page 80 and 81:
Using Cisco WebDialerCisco WebDiale
Page 82 and 83:
Understanding Additional Configurat
Page 84 and 85:
Troubleshooting Your PhoneThis sect
Page 86 and 87:
Cisco One-Year Limited Hardware War
Page 88 and 89:
multiple, switching between 23mutin
Page 90 and 91:
Ldescription of 10language (locale)
Page 92:
answering calls with 20button, iden
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