Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

More documents

Recommendations

Info

Switching an In-Progress Call to Another PhoneYou can switch in-progress calls between the desktop phone and your mobile phone or other remotedestination.If you want to...Switch an in-progresscall on your desktopphone to a mobilephoneSwitch an in-progresscall from a mobilephone to your desktopphoneThen...1. Press the Mobility softkey and select Send call to mobile.2. Answer the in-progress call on your mobile phone.The desktop phone line button turns red and handset icons and thecalling party number appear on the phone display. You cannot usesame phone line for any other calls, but if your desk phone supportsmultiple lines, you can use another line to make or receive calls.1. Hang up the call on your mobile phone to disconnect the mobilephone, but not the call.2. Press Resume on your desk phone within 4 seconds and start talkingon the desk phone.Viewing Multiple CallsUnderstanding how multiple calls are displayed on your phone can help you organize yourcall-handling efforts.In standard viewing mode, your phone displays calls as follows for the highlighted line:• Calls with the highest precedence and longest duration display at the top of the list.• Calls of a similar type are grouped together. For example, calls that you have interacted with aregrouped near the top, and calls on hold are grouped last.You can use these additional methods to view multiple calls on multiple lines:If you want to...View calls on anotherlineSwitch to call overviewmodeThen...1. Press .2. Immediately press the line button .Press for the highlighted line.The phone switches to call overview mode, displaying one call per line. Thedisplayed call is either the active call or the held call with the longestduration.To return to standard viewing mode, press , then immediately press theline button.24 OL-19613-01
Basic Call HandlingTransferring CallsTransfer redirects a connected call. The target is the number to which you want to transfer the call.If you want to...Transfer a call withouttalking to the transferrecipientTalk to the transferrecipient before transferringa call (consult transfer)Transfer two current callsto each other (directtransfer) without staying onthe line (SCCP phones only)Redirect a call to a voicemessage systemThen...1. From an active call, press Transfer.2. Enter the target number.3. Press Transfer again to complete the transfer or EndCall to cancel.Note If your phone has on-hook transfer enabled, complete the transferby hanging up.1. From an active call, press Transfer.2. Enter the target number.3. Wait for the transfer recipient to answer.4. Press Transfer again to complete the transfer or EndCall to cancel.Note If your phone has on-hook transfer enabled, complete the transferby hanging up.1. Scroll to highlight any call on the line.2. Press Select.3. Repeat this process for the second call.4. With one of the selected calls highlighted, press DirTrfr. (Todisplay DirTrfr, you might need to press more.)NoteThe two calls connect to each other and drop you from the call.If you want to stay on the line with the callers, use Join instead.Press iDivert. For more information, see Sending a Call to a VoiceMessage System, page 26.Tips• If your phone has on-hook transfer enabled, complete the call by hanging up.• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer againplaces the call on hold.• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from holdbefore transferring it.Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Page 1: Cisco Unified IP Phone 7962G and794
Page 4 and 5: GPickUpiDivertJoinLinksMainMeetMemo
Page 6 and 7: Switching Between Multiple Calls 23
Page 8 and 9: Understanding Additional Configurat
Page 10 and 11: Finding Additional InformationYou c
Page 12 and 13: +Connecting Your PhoneYour system a
Page 14 and 15: Cisco recommends the use of good qu
Page 16 and 17: Cisco Unified IP Phone 7942G1621 34
Page 18 and 19: Item Description For more informati
Page 20 and 21: Understanding Phone Screen Features
Page 22 and 23: Understanding Feature AvailabilityD
Page 24 and 25: Basic Call HandlingYou can perform
Page 26 and 27: If you want to...Make a priority (p
Page 28 and 29: Answering a CallYou can answer a ca
Page 30 and 31: Using Hold and ResumeYou can hold a
Page 34 and 35: Sending a Call to a Voice Message S
Page 36 and 37: When DND and Call Forward All are b
Page 38 and 39: Using JoinJoin allows you to combin
Page 40 and 41: Viewing or Removing Conference Part
Page 42 and 43: Advanced Call HandlingAdvanced call
Page 44 and 45: If you want to...Answer a call that
Page 46 and 47: • Your system administrator can a
Page 48 and 49: Using Barge FeaturesThe table below
Page 50 and 51: Using BLF to Determine a Line State
Page 52 and 53: NoteThere are interactions, restric
Page 54 and 55: Using Cisco Extension MobilityCisco
Page 56 and 57: - The number is not accurately matc
Page 58 and 59: Using a Wireless HeadsetRefer to th
Page 60 and 61: Changing Phone SettingsYou can cust
Page 62 and 63: Using Call Logs and DirectoriesThis
Page 64 and 65: Tips• (SCCP and SIP phones) Your
Page 66 and 67: If you want to...Dial from a PABent
Page 68 and 69: Accessing Voice MessagesTo access v
Page 70 and 71: Configuring Features and Services o
Page 72 and 73: If you want to...Search for a Fast
Page 74 and 75: Setting Up Phone Services on the We
Page 76 and 77: TipYour PIN and password allow you
Page 78 and 79: Setting Up Phones and Access Lists
Page 80 and 81: Using Cisco WebDialerCisco WebDiale
Page 82 and 83:
Understanding Additional Configurat
Page 84 and 85:
Troubleshooting Your PhoneThis sect
Page 86 and 87:
Cisco One-Year Limited Hardware War
Page 88 and 89:
multiple, switching between 23mutin
Page 90 and 91:
Ldescription of 10language (locale)
Page 92:
answering calls with 20button, iden
show all

Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

Create successful ePaper yourself

Delete template?

Save as template?