Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

More documents

Recommendations

Info

Troubleshooting Your PhoneThis section provides troubleshooting information for your Cisco Unified IP Phone.General TroubleshootingThis section provides information to help you troubleshoot general problems with your phone. Formore information, see your system administrator.SymptomYou cannot hear a dialtone or complete a callThe Settings button isunresponsiveThe softkey that youwant to use does notappearBarge fails and resultsin a fast busy toneYou are disconnectedfrom a call that youjoined using BargeCallBack failsThe phone shows anerror message whenyou attempt to set upCall Forward AllExplanationOne or more of the following factors might apply:• You must log into the Extension Mobility service.• You must enter a client matter code (CMC) or forced authorizationcode (FAC) after dialing a number. (SCCP phones only)• Your phone has time-of-day restrictions that prevent you from usingsome features during certain hours of the day.Your system administrator might have disabled on your phone.One or more of the following factors might apply:• You must press more to reveal additional softkeys.• You must change the line state (for example, go off-hook or have aconnected call).• Your phone is not configured to support the feature associated withthat softkey.You cannot barge an encrypted call if the phone you are using is notconfigured for encryption. When your barge attempt fails for this reason,your phone plays a fast busy tone.You will be disconnected from a call that you have joined using Barge ifthe call is put on hold, transferred, or turned into a conference call.The other party might have call forwarding enabled.Your phone may reject your attempt to set up Call Forward All directly onthe phone if the target number that you enter would create a Call ForwardAll loop or would exceed the maximum number of links permitted in a CallForward All chain (also known as maximum hop count). Ask your systemadministrator for details.76 OL-19613-01
Troubleshooting Your PhoneViewing Phone Administration DataYour system administrator might ask you to access administration data on your phone fortroubleshooting purposes.If you are asked to...Access networkconfiguration dataThen...Choose > Network Configuration and select the networkconfiguration item that you want to view.Access status data Choose > Status and select the status item that you want to view.Access phone model Choose > Model Information.informationAccess phone call andvoice quality informationChoose > Status > Call Statistics.Using the Quality Reporting ToolYour system administrator may temporarily configure your phone with the Quality Reporting Tool(QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool tosubmit information to your system administrator. Depending on configuration, use the QRT to:• Immediately report an audio problem on a current call.• Select a general problem from a list of categories and choose reason codes.Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
Page 1:
Cisco Unified IP Phone 7962G and794
Page 4 and 5:
GPickUpiDivertJoinLinksMainMeetMemo
Page 6 and 7:
Switching Between Multiple Calls 23
Page 8 and 9:
Understanding Additional Configurat
Page 10 and 11:
Finding Additional InformationYou c
Page 12 and 13:
+Connecting Your PhoneYour system a
Page 14 and 15:
Cisco recommends the use of good qu
Page 16 and 17:
Cisco Unified IP Phone 7942G1621 34
Page 18 and 19:
Item Description For more informati
Page 20 and 21:
Understanding Phone Screen Features
Page 22 and 23:
Understanding Feature AvailabilityD
Page 24 and 25:
Basic Call HandlingYou can perform
Page 26 and 27:
If you want to...Make a priority (p
Page 28 and 29:
Answering a CallYou can answer a ca
Page 30 and 31:
Using Hold and ResumeYou can hold a
Page 32 and 33:
Switching an In-Progress Call to An
Page 34 and 35: Sending a Call to a Voice Message S
Page 36 and 37: When DND and Call Forward All are b
Page 38 and 39: Using JoinJoin allows you to combin
Page 40 and 41: Viewing or Removing Conference Part
Page 42 and 43: Advanced Call HandlingAdvanced call
Page 44 and 45: If you want to...Answer a call that
Page 46 and 47: • Your system administrator can a
Page 48 and 49: Using Barge FeaturesThe table below
Page 50 and 51: Using BLF to Determine a Line State
Page 52 and 53: NoteThere are interactions, restric
Page 54 and 55: Using Cisco Extension MobilityCisco
Page 56 and 57: - The number is not accurately matc
Page 58 and 59: Using a Wireless HeadsetRefer to th
Page 60 and 61: Changing Phone SettingsYou can cust
Page 62 and 63: Using Call Logs and DirectoriesThis
Page 64 and 65: Tips• (SCCP and SIP phones) Your
Page 66 and 67: If you want to...Dial from a PABent
Page 68 and 69: Accessing Voice MessagesTo access v
Page 70 and 71: Configuring Features and Services o
Page 72 and 73: If you want to...Search for a Fast
Page 74 and 75: Setting Up Phone Services on the We
Page 76 and 77: TipYour PIN and password allow you
Page 78 and 79: Setting Up Phones and Access Lists
Page 80 and 81: Using Cisco WebDialerCisco WebDiale
Page 82 and 83: Understanding Additional Configurat
Page 86 and 87: Cisco One-Year Limited Hardware War
Page 88 and 89: multiple, switching between 23mutin
Page 90 and 91: Ldescription of 10language (locale)
Page 92: answering calls with 20button, iden
show all

Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

Create successful ePaper yourself

Delete template?

Save as template?