Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

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Using Cisco Extension MobilityCisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as yourown. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,established services, and web-based settings. Your system administrator must configure EM for you.If you want to... Then...Log in to EM 1. Choose > EM Service (name can vary).2. Enter your user ID and PIN (provided by your system administrator).3. If prompted, select a device profile.Log out of EM 1. Choose > EM Service (name can vary).2. When prompted to log out, press Yes.Tips• EM automatically logs you out after a certain amount of time. Your system administratorestablishes this time limit.• Changes that you make to your EM profile from your User Options web pages take effectimmediately if you are logged in to EM on the phone; otherwise, changes take effect the next timeyou log in.• Changes that you make to the phone from your User Options web pages take effect immediatelyif you are logged out of EM; otherwise, changes take effect after you log out.• Local settings controlled by the phone are not maintained in your EM profile.Managing Business Calls Using a Single Phone NumberWith Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handlecalls associated with your desktop phone number.If you want to...Configure Mobile ConnectAnswer a call using yourmobile phoneSwitch an in-progress callbetween your desk phoneand a mobile phoneThen...Use the User Options web pages to set up remote destinations andcreate access lists to allow or block calls from specific phone numbersfrom being passed to the remote destinations. See Setting Up Phonesand Access Lists for Mobile Connect, page 70.See Answering a Call, page 20.See Switching an In-Progress Call to Another Phone, page 24.46 OL-19613-01
Advanced Call HandlingIf you want to...Put a call that has beenpicked up on your mobilephone on holdConnect to Mobile VoiceAccessTurn on Mobile Connectfrom your mobile phoneMake a call from yourmobile phoneTurn off Mobile Connectfrom your mobile phoneTurn on or off MobileConnect access to all yourremote destinations fromyour desk phoneThen...1. Press the Enterprise Hold (name may vary) softkey.The other party is placed on hold.2. On your mobile phone, press the Resume (name may vary) softkey.See Switching an In-Progress Call to Another Phone, page 24.1. From any phone, dial your assigned Mobile Voice Access number.2. Enter the number you are calling from, if prompted, and your PIN.1. Dial your assigned Mobile Voice access number.2. Enter your mobile phone number (if requested) and PIN.3. Press 2 to activate Mobile Connect.4. Choose whether to turn Mobile Connect on for all configuredphones or just one:– All phones—Enter 2.– One phone—Enter 1 and then the remote destination youwant to add, followed by #.See Placing a Call—Additional Options, page 17.1. Dial your assigned Mobile Voice Access number.2. Enter your mobile phone number (if requested) and PIN.3. Press 3 to disable Mobile Connect.4. Choose whether to turn off Mobile Connect for all configuredphones or just one:– All phones—Enter 2.– One phone—Enter 1 and then the remote destination youwant to add, followed by #.1. Press Mobility to display the current remote destination status(Enabled or Disabled).2. Press Select to change the status.3. Press Exit.Tips• When calling Mobile Voice Access, you must enter the number you are calling and your PIN if anyof the following is true:– The number you are calling from is not one of your remote destinations.– The number is blocked by you or your carrier (shown as “Unknown Number”).Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Cisco Unified IP Phone 7962G and794
Page 4 and 5: GPickUpiDivertJoinLinksMainMeetMemo
Page 6 and 7: Switching Between Multiple Calls 23
Page 8 and 9: Understanding Additional Configurat
Page 10 and 11: Finding Additional InformationYou c
Page 12 and 13: +Connecting Your PhoneYour system a
Page 14 and 15: Cisco recommends the use of good qu
Page 16 and 17: Cisco Unified IP Phone 7942G1621 34
Page 18 and 19: Item Description For more informati
Page 20 and 21: Understanding Phone Screen Features
Page 22 and 23: Understanding Feature AvailabilityD
Page 24 and 25: Basic Call HandlingYou can perform
Page 26 and 27: If you want to...Make a priority (p
Page 28 and 29: Answering a CallYou can answer a ca
Page 30 and 31: Using Hold and ResumeYou can hold a
Page 32 and 33: Switching an In-Progress Call to An
Page 34 and 35: Sending a Call to a Voice Message S
Page 36 and 37: When DND and Call Forward All are b
Page 38 and 39: Using JoinJoin allows you to combin
Page 40 and 41: Viewing or Removing Conference Part
Page 42 and 43: Advanced Call HandlingAdvanced call
Page 44 and 45: If you want to...Answer a call that
Page 46 and 47: • Your system administrator can a
Page 48 and 49: Using Barge FeaturesThe table below
Page 50 and 51: Using BLF to Determine a Line State
Page 52 and 53: NoteThere are interactions, restric
Page 56 and 57: - The number is not accurately matc
Page 58 and 59: Using a Wireless HeadsetRefer to th
Page 60 and 61: Changing Phone SettingsYou can cust
Page 62 and 63: Using Call Logs and DirectoriesThis
Page 64 and 65: Tips• (SCCP and SIP phones) Your
Page 66 and 67: If you want to...Dial from a PABent
Page 68 and 69: Accessing Voice MessagesTo access v
Page 70 and 71: Configuring Features and Services o
Page 72 and 73: If you want to...Search for a Fast
Page 74 and 75: Setting Up Phone Services on the We
Page 76 and 77: TipYour PIN and password allow you
Page 78 and 79: Setting Up Phones and Access Lists
Page 80 and 81: Using Cisco WebDialerCisco WebDiale
Page 82 and 83: Understanding Additional Configurat
Page 84 and 85: Troubleshooting Your PhoneThis sect
Page 86 and 87: Cisco One-Year Limited Hardware War
Page 88 and 89: multiple, switching between 23mutin
Page 90 and 91: Ldescription of 10language (locale)
Page 92: answering calls with 20button, iden
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