Cisco Unified IP Phone 7962G and 7942G Phone Guide and Quick ...

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Tips• (SCCP and SIP phones) Your phone might be set up for international call logging, which isindicated by a “+” symbol on the call logs, redial, or call directory entries. See your systemadministrator for more information.• (SCCP phones only) To view the complete call record of a multiparty call (for example, of call thathas been forwarded or transferred to you), highlight the call record and press Details. The Detailsrecord shows two entries for each missed or received multiparty call. The entries are listed inreverse chronological order:– The first logged entry is the name/number of the last completed call of a multiparty callreceived on your phone.– The second logged entry is the name/number of the first completed call of a multiparty callreceived on your phone.Directory DialingDepending on configuration, your phone can provide corporate and personal directory features:• Corporate Directory—Corporate contacts that you can access on your phone. Your systemadministrator sets up and maintains your Corporate Directory.• Personal Directory—If available, personal contacts and associated speed-dial codes that you canconfigure and access from your phone and User Options web pages. Personal Directory iscomprised of Personal Address Book (PAB) and Fast Dials:– PAB is a directory of your personal contacts.– Fast Dials allows you to assign codes to PAB entries for quick dialing.Using Corporate Directory on Your PhoneYou can use a corporate directory to place calls to coworkers.If you want to...Dial from a corporatedirectory (while not onanother call)Then...1. Choose > Corporate Directory (exact name can vary).2. User your keypad to enter a full or partial name and press Search.3. To dial, select the listing, or scroll to the listing and go off-hook.56 OL-19613-01
Using Call Logs and DirectoriesIf you want to...Dial from a corporatedirectory (while onanother call)See if the phone line inthe directory is busyThen...1. Choose > Corporate Directory (exact name can vary).2. User your keypad to enter a full or partial name and press Search.3. Scroll to a listing and press Dial.4. Choose a menu item to handle the original call:• Hold—Puts the first call on hold and dials the second.• Transfer—Transfers the first party to the second and drops youfrom the call. (Press Transfer again after dialing to complete theaction.)• Conference—Creates a conference call with all parties, includingyou. (Press Confrn or Conference again after dialing to completethe action.)• EndCall—Disconnects the first call and dials the second.Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine aLine State, page 42.TipUse the numbers on your keypad to enter characters on your phone screen. Use the Navigation buttonon your phone to move between input fields.Using Personal Directory on Your PhoneThe Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. Thissection describes how to set up and use Personal Directory on your phone. Alternately, see UsingPersonal Directory on the Web, page 62.If you want to...Access PersonalDirectory (for PABand Fast Dial codes)Search for a PABentryThen...1. Choose > Personal Directory (exact name can vary).2. Enter your Cisco Unified Communications Manager user ID and PIN,then press Submit.1. Access Personal Directory, then choose Personal Address Book.2. Enter search criteria and press Submit.3. You can choose Previous or Next to move through listings.4. Highlight the PAB listing that you want and press Select.Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP)
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Cisco Unified IP Phone 7962G and794
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GPickUpiDivertJoinLinksMainMeetMemo
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Switching Between Multiple Calls 23
Page 8 and 9:
Understanding Additional Configurat
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Finding Additional InformationYou c
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+Connecting Your PhoneYour system a
Page 14 and 15: Cisco recommends the use of good qu
Page 16 and 17: Cisco Unified IP Phone 7942G1621 34
Page 18 and 19: Item Description For more informati
Page 20 and 21: Understanding Phone Screen Features
Page 22 and 23: Understanding Feature AvailabilityD
Page 24 and 25: Basic Call HandlingYou can perform
Page 26 and 27: If you want to...Make a priority (p
Page 28 and 29: Answering a CallYou can answer a ca
Page 30 and 31: Using Hold and ResumeYou can hold a
Page 32 and 33: Switching an In-Progress Call to An
Page 34 and 35: Sending a Call to a Voice Message S
Page 36 and 37: When DND and Call Forward All are b
Page 38 and 39: Using JoinJoin allows you to combin
Page 40 and 41: Viewing or Removing Conference Part
Page 42 and 43: Advanced Call HandlingAdvanced call
Page 44 and 45: If you want to...Answer a call that
Page 46 and 47: • Your system administrator can a
Page 48 and 49: Using Barge FeaturesThe table below
Page 50 and 51: Using BLF to Determine a Line State
Page 52 and 53: NoteThere are interactions, restric
Page 54 and 55: Using Cisco Extension MobilityCisco
Page 56 and 57: - The number is not accurately matc
Page 58 and 59: Using a Wireless HeadsetRefer to th
Page 60 and 61: Changing Phone SettingsYou can cust
Page 62 and 63: Using Call Logs and DirectoriesThis
Page 66 and 67: If you want to...Dial from a PABent
Page 68 and 69: Accessing Voice MessagesTo access v
Page 70 and 71: Configuring Features and Services o
Page 72 and 73: If you want to...Search for a Fast
Page 74 and 75: Setting Up Phone Services on the We
Page 76 and 77: TipYour PIN and password allow you
Page 78 and 79: Setting Up Phones and Access Lists
Page 80 and 81: Using Cisco WebDialerCisco WebDiale
Page 82 and 83: Understanding Additional Configurat
Page 84 and 85: Troubleshooting Your PhoneThis sect
Page 86 and 87: Cisco One-Year Limited Hardware War
Page 88 and 89: multiple, switching between 23mutin
Page 90 and 91: Ldescription of 10language (locale)
Page 92: answering calls with 20button, iden
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