"Perspectives 2011" - Sustainability and Annual Report (pdf)

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Introduction Company profile and strategyService portfolio Communication and social responsibilityP Executive boardP CEO’s letterP Management teamq Key eventsKey eventsJanuary 2011AeroGround, a wholly ownedFlug hafen München GmbH (FMG)subsidiary, begins operating atMunich Airport, relaunching FMG’sground handling activities in amore competitive, restructuredform. AeroGround is the airport’slargest ground services provider,employing around 2,000 people,and has contracts with more than100 domestic and internationalcarriers.March 2011Munich Airport’s initiatives toreduce carbon emissions are certifiedto Level 3 (“Optimization”)under the Airport Carbon Accreditationprogram run by ACI Europe,the umbrella organization forEuropean airports. Level 3 accreditationis awarded to those airportsthat not only take effective andMarch 27, 2011During the summer timetableseason, airlines operate servicesto more than 220 destinationsworldwide, including 49 on longhaulroutes, in a total of 68 countries.Lufthansa begins flying dailyto Mumbai, São Paulo, Singaporeand Seoul/Busan; Qatar Airwayssteps up the frequency of its Dohaservice from seven flights a weekto eleven; and Yakuta Airlines addsa new long-distance destination –Irkutsk, near Lake Baikal – to theairport timetable.February 2011Readers of the magazine Traveller’sWorld rank Munich as thefourth-best in a comparison of theworld’s airports. Only Bangkok,Singapore and Hong Kong ratehigher. Munich is commended forits fast check-in operations andshort waits.lasting steps to reduce emissionsbut also seek to promote similarefforts by other organizations oncampus. Munich is the first airportin Germany to be Level 3-certifiedunder the ACI’s accreditationprogram.April 4, 2011FMG publishes the outcome ofa representative poll carried outon its behalf in the airport’s sur -rounding region by the organizationTNS infratest. The poll shows that84 per cent of people in neighboringcommunities regard the presenceof the airport either as positive orhighly positive. Close to 80 percentof respondents also stated thatthey had benefited personally fromthe airport’s presence.8
Workforce and work environmentEnvironmental and climate protectionFinancial reviewSustainable developmentMay 23, 2011In the 2011 World Airport Awards,Munich is chosen as the best air -port in Europe, having alreadywon the title annually from 2005to 2008 and again in 2010. Munichalso comes fourth overall in theglobal rankings, just as in 2010,and picks up an additional award inthe special category Best Airportfor Leisure Amenities, rankingsecond, world wide. The Kempinskiand FMG supervisory board chairmanGeorg Fahrenschon, FMGpresident and CEO Dr. MichaelKerkloh, CFO Thomas Weyer, andsupervisory board member DieterReiter, who heads the city of Munich’sDepartment of Labor andEconomic Development.June 21, 2011VIP WING, a new 1,200-squaremeterVIP lounge area, opens inthe south wing of Munich Airport’sTerminal 1. Uniting internationalflair with local Bavarian charm,VIP WING has a wide range offacilities, including suites, conferencerooms, work spaces, quietareas, showers, and an interfaithprayer room. The new loungeHotel Airport München is selectedas the second-best hotel in Europe.The awards are based on votescast by more than 11 million passengersaround the world in themost recent survey conducted bySkytrax, an independent aviationresearch organization headquarteredin London. Seen here celebratingthe awards, from left toright, are Bavarian finance ministerJune 6, 2011Thanks to new information counters,visitors can find their wayaround Munich Airport quicker andmore easily. Known as InfoGates,the counters are part of a proprietarysystem developed in-houseat Flughafen München GmbH thatenables users to contact informationservice staff at the push ofa button to ask questions and gethelp finding their way. The systemalso calculates the distances tobe covered, the estimated timeson foot, and the potential waitsat passport control and securityscreening.area is open to paying customers,regardless of the carrier they areflying with or their grade of ticket.The VIP service package includesbaggage handling and customsclearance, passport checks, andtransfers by limousine between theVIP lounge and planes.9
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PublisherFlughafen München GmbHP.O
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