"Perspectives 2011" - Sustainability and Annual Report (pdf)

Workforce and work environmentEnvironmental and climate protectionFinancial reviewSustainable developmentThe airport gained a further 670 parking spaces inparking garage P20 in 2011, which were completedmidyear after 18 months of construction work. Withthe capacity for more than 7,000 vehicles, P20 nowranks as one of the largest multistory garages anywherein the world.One of the services in our portfolio is convenienceand secure parking. This is available in P20, a carpark especially popular with frequent fliers, corporatecustomers and businesspeople because of thechoice of value-added services there, which includevehicle washing and interior cleaning. Valet parking,too, is available: Travelers can hand their car over toan airport employee who parks it in a garage of theirchoice, and when they arrive on their return journey,the car is driven up for them, ready for collection.A new service, Smart and Spot Repair, was launchedin 2011. This enables customers to have minor damageto their car’s paintwork or interior repaired during theirabsence. Especially popular with passengers is theoption of making a firm parking reservation online bycredit card up to six months in advance. When bookingthrough the airport website, travelers can alsoqualify for discounts of up to 48 percent on parkingrates. In 2011, around 6.8 million vehicles used theparking facilities at Munich Airport – 3.0 percent morethan a year earlier.Allresto: Certified organic and environment-friendlyAllresto Flughafen München Hotel und GaststättenGmbH is responsible for running approximately 85 percentof the hospitality operations at Munich Airport.These operations are organized in separate restaurant,canteen and hotel business units. Restaurantsare Allresto’s core business and it runs these itself.They include restaurants serving German, Bavarian,Italian, Argentinian and Asian food, plus severalbistros, a fast-food restaurant, cafés and a variety ofbars in the airport’s two terminals and the municonconference center. The five employee canteens oncampus and the Hotel Kempinski are managed bycaterers Eurest Deutschland GmbH and hoteliers theKempinski Group.Through its mixed franchise- and license-based modeland its own strong brands, Allresto delivers attractiveand innovative hospitality to air travelers and visitorsat Munich Airport, and its high standards of servicehave earned us top scores for airport dining in Skytraxpassenger surveys, in 2010 and again in 2011.Allresto had a mean headcount of 650 employees andgenerated total sales of €89 million in fiscal 2011. Thecompany’s stated aim is to become the most attractive,efficient and sustainable hospitality operator inthe transport sector in Europe.53