"Perspectives 2011" - Sustainability and Annual Report (pdf)

More documents

Recommendations

Info

$Luftfracht (pdf) - Flughafen MÃ¼nchen$

Introduction Company profile and strategyService portfolio Communication and social responsibilityq Aviation businessq Non-aviation businessp Quality, security and safetyCargogate provides cargo handling, storage, documentation,and customs clearance services at MunichAirport. The company has contracts with more than75 percent of the airport’s cargo customers andhandles more than one-third of the airport’s air cargo.In the first quarter of 2011, the cargo volume expandedswiftly on the back of a resurgence in demandafter the financial and economic crisis. As the yearunfolded, though, growth slowed, eventually laggingbehind our projections and prior-year figures, so thatby yearend the overall tonnage transshipped was down4.1 percent overall compared to 2010.By working closely with its sister companies aerogateand Cargogate, AeroGround is able to operate as afull-service provider, offering customers tailored servicepackages from a single source.) www.efm.aero) GlossaryPassenger handling is a highly competitive market, andaerogate has a share of almost 60 percent in Terminal 1.Here, the company’s workforce of around 400 peoplehandled more than 33,000 flights and over 3 millionpassengers in 2011.In Terminal 1, aerogate’s base of 60 customers includesscheduled carriers like airberlin, Iberia and EL AL, touristcarriers like TUIfly, and more exclusive long-haulairlines like Emirates, Etihad, Saudi Arabian Airlines,Oman Air and Delta Airlines.In Terminal 2, the company is primarily involved inticketing and supervision roles for seven Star Alliancecarriers, including Thai Airways, United Airlines, TAP,Qatar and ANA.Cargogate: A robust market positionCargogate is a wholly owned Flughafen MünchenGmbH subsidiary which has handled cargo at MunichAirport since 1975. With around 250 employees,EFM: A strong and efficient performerEFM – Gesellschaft für Enteisen und Flugzeugschleppenam Flughafen München mbH, co-owned by FlughafenMünchen GmbH (49 percent) and GGG Servicefor Airlines GmbH (51 percent), part of the LufthansaGroup, carries out aircraft pushback and ) deicingoperations, supplies preconditioned air, and providesa range of training and consulting services. In its2010/2011 fiscal year, EFM and its 140-strong workforceconducted around 150,000 pushback and maneuveringoperations and deiced roughly 11,600 aircraft.During the company’s prior fiscal, maneuveringand deicing operations totaled 131,000 and 11,800respectively.Good environmental practices play an important rolein EFM’s operations, and the company tracks its en -vironmental performance through its quality managementsystem, which was certified to ISO 9001in 1997. EFM’s environmental management systemgained ISO 14001 accreditation in 2003.50
Workforce and work environmentEnvironmental and climate protectionFinancial reviewSustainable developmentNon-aviation businessA strong non-aviation portfolioOur airport is a place where air travelers, visitors andemployees converge in large numbers and, as such,it is a popular location for restaurateurs, retailers,hoteliers and advertisers. Our extensive portfolio ofnon-aviation activities encompasses retail, hospitalityand services, plus a broad and innovative parkingoffering, and the development, marketing and leasingto clients of buildings and spaces on campus for adver -tising and events. Our non-aviation business contributed48 percent of FMG Group sales in 2011.Continuously optimizing our offeringIn 2011, we again sought to further expand and finetuneour non-aviation activities to accommodatecustomers’ and business partners’ changing expectationsand requirements. We continued to focus onmaking Munich Airport an even more engaging andattractive location, not just rolling out new projectsand tenancies aimed at better addressing targetgroups, but also optimizing our retail business andorganizing numerous successful events.More than 200 retail and service outletsRetail plays a major part in Munich Airport’s non-aviationbusiness. In 2011, we had a total of 154 storesand services outlets and 48 hospitality units in the twoterminal buildings and the München Airport Center(MAC).Of these, 63 retail and service outlets (including 43 inpublic areas) plus 27 restaurants, bars and cafés (21 inpublic areas) were located in Terminal 1 and the Mün -chen Airport Center. In Terminal 2, most of the retailunits are sited in the gate area. Of the terminal’s 91 re -tail and service outlets, 64 are in the sterile area be -hind the security checkpoints, as are 13 of the 21 restaurantsand cafés.With more than 37,000 square meters of retail andhospitality space, we have a consumer offering forair travelers and airport visitors that is as appealingas it is extensive. During the course of the year, weadded a number of new stores, remodeled others andupdated our overall retail mix as part of our ongoing) www.munich-airport.com/shopping51
Page 2: Introduction Company profile and st
Page 5 and 6: Workforce and work environmentEnvir
Page 17 and 18: EconomyCargo volumeup 5.9%to more t
Page 20: Environment60%65%of aircraft deicer
Page 24: Social equityPeople fromaround 50na
Page 27 and 28: Workforce and work environment Envi
Page 29: Workforce and work environmentEnvir
Page 32 and 33: Introduction Company profile and st
Page 46 and 47: IntroductionCompany profile and str
Page 80 and 81: pIntroduction Company profile and s
Page 102 and 103:
Introduction Company profile and st
Page 104 and 105:
Page 106 and 107:
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
Page 120 and 121:
Page 122 and 123:
Page 124 and 125:
Page 126 and 127:
Page 128 and 129:
Page 130 and 131:
Page 132 and 133:
Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
Page 144 and 145:
Page 146 and 147:
Page 148 and 149:
Page 150 and 151:
IntroductionCompany profile and str
Page 152 and 153:
Page 154 and 155:
Page 156 and 157:
Page 158 and 159:
Page 160 and 161:
AO2 / Aircraft movements 1 2011Intr
Page 162 and 163:
Page 164 and 165:
LA7 / Sick leave 1 2011 2010Introdu
Page 166 and 167:
LA1, LA2, EC7 / Employees’ areas
Page 168 and 169:
Page 170 and 171:
Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186:
PublisherFlughafen München GmbHP.O
show all

"Perspectives 2011" - Sustainability and Annual Report (pdf)

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?