"Perspectives 2011" - Sustainability and Annual Report (pdf)

Introduction Company profile and strategyService portfolio Communication and social responsibilityThis involved thorough training in all ground-handlingtask areas, including loading and unloading aircraft,transporting passengers and crew, and handling bag -gage, freight and mail. There was also significant de -mand for basic training of recently hired ground han -dling personnel and for cross-qualification training thatwould enable employees from other parts of the or -gan ization to be assigned to aircraft and baggage handlingduties if necessary.Extensive security training programsAll of the security personnel working at Munich Airportare trained in accordance with statutory regulations.Training curricula include courses on the speciallegal requirements involved in dealing with people,such as those defined in Germany’s General Act onEqual Treatment.One of the primary focuses of security training in 2011was on preparing new aviation security staff for personnelscreening and for combined personnel andgoods screening duties. Seven basic training courseswere held for employees working at screening pointsaround the airport during the course of the year, comparedto just four, on average, in prior years.Security officer trainingNew EU regulations came into force at the end of 2011concerning aviation safeguards against terror attacks.These regulations require airports to introduce toughersecurity checks on goods entering the security-criticalarea of the airport. The only exceptions are goodsthat arrive via secure supply chains, have already beensubjected to a security check by a trusted supplier, andhave subsequently been protected against unauthorizedaccess until they are transported into an airport’ssecure area.Companies supplying goods destined for Munich Air -port’s secure area can apply to Flughafen MünchenGmbH’s security unit to be qualified as a trusted supplier.This requires that suppliers appoint one or moresecurity officers who receive special training from airportsecurity professionals. The qualification programis scheduled to begin in the first quarter of 2012.Funding for private training initiativesIf employees elect to take part in job-related onwardtraining on their own initiative and in their free time,we can provide them with financial support. In addition,employees requiring work-related training not84