"Perspectives 2011" - Sustainability and Annual Report (pdf)

Introduction Company profile and strategyService portfolio Communication and social responsibilityP Aviation businessP Non-aviation businessq Quality, security and safety) Glossary) Glossaryoperate a ) safety management system (SMS) incompliance with the requirements laid out in Annex14 of the ) ICAO’s Convention on InternationalCivil Aviation and Section 45b of Germany’s AviationCertification and Licensing Regulations. The SMS iscomprehensive in that it covers the whole airport. Thismeans that we are also responsible for supervisingall of the businesses, frontline services and other or -ganizations involved in safety-related tasks at the air -port. Organizationally, responsibility for the system resideswith traffic management in our Aviation division.The airport’s safety team, comprising a safety managerand experts from various areas of airport operations,acts as an interface to airline companies, air traffic con -trol, government aviation agencies, and their respectivesafety management systems. The team’s coretasks include the following: collaborating on approvalprocedures and airport inspections as required underaviation law; conducting airport-wide safety audits;investigating accidents, loss events, and safety-relevantoccurrences; and liaising with aviation agencieson issues of aviation operations safety.A new crisis management systemIn 2011, we completed a project to refine and deploya site-wide crisis management system for FlughafenMünchen GmbH. We conducted this in line with guidanceon critical infrastructures issued by the FederalMinistry of the Interior. The term “crisis” describesa situation that poses a threat to our airport’s existence– a situation that cannot be managed effectivelythrough our regular organizational structure and processes,and thus calls for a specialized organizationalunit, a crisis team.Crisis management not only involves taking steps tocontrol and overcome a crisis (including issuing alerts,rapidly assessing the situation, etc.), it is also abouthaving a crisis management office in place, staffed bya specialist team that is responsible for safeguardingand refining the organization’s crisis readiness.During the crisis management project, we appointedeight crisis team supervisors, who are on call aroundthe clock according to a duty roster, plus seven situationassessors, whose role is to assess the crisispotential of emerging situations and to work with crisis58